Voice of Customer
Ryan Stuart

Unlock the power of Voice of the Customer 2.0 by analyzing 100% of customer interactions for real-time insights that improve CX, retention, and revenue.

blogs
measuring customer satisfaction
Ryan Stuart

Measure customer satisfaction effectively with 7 key metrics: CSAT, NPS, CES, FCR, resolution time, retention, and CLV to drive growth and revenue impact.

blogs

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customer-experience
Ryan Stuart

Learn how to calculate and prove the ROI of customer experience with 7 methods that link CX improvements to real revenue, retention, and cost savings.

blogs
agent-productivity
Ryan Stuart

Boost contact center agent productivity without burnout. Discover 15 proven tips for improving efficiency, engagement, and customer satisfaction.

blogs
Insightful Leaders Virtual Series Webinar
Rhiannon Kastrissios

Discover how leading teams are breaking down the divide between CX and Ops to drive both efficiency and exceptional experiences. In this webinar, Ryan Stuart and Richard Hawker unpack the biggest myths and share practical steps to align these functions for real business impact. Don’t miss this opportunity to turn internal friction into powerful collaboration.

webinars
Call Center Quality Assurance
Ryan Stuart

Discover the 15 best call center quality assurance software solutions in 2025 to boost customer satisfaction, streamline QA, and enhance agent performance.

blogs
CX Strategy Playbook - Turning Insights into Action
Ryan Stuart

Learn how to bridge the gap between customer insights and impactful CX strategies in this playbook, and see how Kapiche can help in real time.

playbook