Must-Have Features for Feedback Analytics Software
Evaluating customer feedback analytics platforms? We've put together a summary of the must-have features you should be looking for in order to get the most bang for your buck.
What is Customer Insights?
If you’ve ever worked in a customer-facing role, you probably have some knee-jerk reaction to hearing the phrase, “The customer is always right.”
The limitations of NPS
Net Promoter Score (NPS) is often touted as a measure of customer loyalty. But does NPS actually do all it’s claimed to do?
What is Feedback Analytics?
Your business needs strong feedback analytics to get great insights about your customers. We've put together a helpful guide to get you started.
How to get started creating killer insights reports
Creating insights report is an important skill to master, and it's not easy work! Do you want to create impactful insights reports that your organization will love? We've put together our top 5 tips to help you.
The context behind your NPS is key to your CX success
You wouldn’t bet your entire business at the roulette table in Las Vegas. But according to Karen Mangia, Vice President of Customer and Market Insights at Salesforce, you may be effectively doing the same thing without even realizing it.
The Key to a Successful Customer Insights Program? Wisdom
Heard of the DIKW pyramid? We think the application of this special little pyramid within your customer insights program could prove to be a game changer for your insights team. Here's why...
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