What is Feedback Analytics?
Your business needs strong feedback analytics to get great insights about your customers. We've put together a helpful guide to get you started.
5 tips for creating a killer insights report
Creating insights report is an important skill to master, and it's not easy work! Do you want to create impactful insights reports that your organization will love? We've put together our top 5 tips to help you.
The context behind your NPS is key to your CX success
You wouldn’t bet your entire business at the roulette table in Las Vegas. But according to Karen Mangia, Vice President of Customer and Market Insights at Salesforce, you may be effectively doing the same thing without even realizing it.
The Key to a Successful Customer Insights Program? Wisdom
Heard of the DIKW pyramid? We think the application of this special little pyramid within your customer insights program could prove to be a game changer for your insights team. Here's why...
Playbook: How insights teams can drive revenue and ROI from the customer insights program
There is one almost universal truth in business: revenue is king. Like it or not, the success of a business will likely be based on some function of revenue, growth, or profit. The success of your customer experience should always be measured the same way.
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