5 essential questions to ask before purchasing a feedback analytics tool
Deciding to invest in a new tool can feel daunting. To choose the best solution for your business, ask (and answer) these five essential questions.
Rhiannon Kastrissios
How to break down data silos and boost your VoC program
Struggling to make sense of business data and piece together a single view of your customer? It’s likely that data silos are to blame. In this article, we’ll show you how to break down the walls, connect the dots and get more out of your VoC program.
How to drive business results with your Customer Experience dashboard
There’s a massive opportunity to improve customer experience and influence key business metrics by involving everyone across your company. One of the best ways to make this happen is with a tool that you might already have in place: a customer experience dashboard.
Unlocking value from customer feedback analysis
What's customer feedback analysis? How can you unlock value from it? And how should you use it to drive action? In this blog, we’ll cover all that and much more.
The context behind your NPS is key to your CX success
You wouldn’t bet your entire business at the roulette table in Las Vegas. But according to Karen Mangia, Vice President of Customer and Market Insights at Salesforce, you may be effectively doing the same thing without even realizing it.
Retail 2022 - Barriers to insights and best practice for leaders
According to a Forrester report, a lack of customer insight is the #1 challenge retailers face in providing high quality experiences. So how are top retail organizations addressing this insights challenge, generating actionable intelligence, and prioritizing business initiatives?
Why is qualitative customer data from multiple sources so important?
Your customer insights team should combine qualitative and quantitative data to gain a holistic understanding of the ‘why’ behind customer feedback. Here are a few suggestions....
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