4 ways to improve your Net Promoter Score (NPS)
Looking for ways to get higher Net Promotor Score? It's not easy, but there are clear ways to work toward this goal.
Ryan Stuart
from The Internet
Why complicated surveys are hurting your insights
Here's the bad news: Your long and complicated customer surveys can make it hard to generate meaningful insights. But we've got good news, too. There's a better way to create customer surveys (and it's often easier).
When to use sentiment analysis to measure customer experience (and how to do it right)
Sentiment analysis can unlock a world of color and context about how customers view your business. But how can you know if you're doing it right?
Turning survey data into insights
Maybe you're just starting to use surveys. Or maybe you're sitting on a bunch of customer survey data you need to start analyzing. Either way, read this guide to learn about the purpose and value of different types of survey questions and how you can analyze survey data to generate insights.
Must-have features for feedback analytics software
Evaluating customer feedback analytics platforms? We've put together a summary of the must-have features you should be looking for in order to get the most bang for your buck.
What is Customer Insights?
If you’ve ever worked in a customer-facing role, you probably have some knee-jerk reaction to hearing the phrase, “The customer is always right.”
The limitations of NPS
Net Promoter Score (NPS) is often touted as a measure of customer loyalty. But does NPS actually do all it’s claimed to do?
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