Are you guilty of bumping into furniture repeatedly? You're not the only one. Customers face similar obstacles with brands. Dive into customer insights to enhance their experience. Learn to spot, prioritize, and address pain points. Don't just adjust—transform!"
Text analytics software has developed significantly over the past 5 years. When incorporated with a broader feedback analytics platform, it offers incredible insight for Customer Insights & CX practitioners. But understanding the nuances of the software is key.
Choosing the right CX strategy for your business is easy when you know what your customers want. But how? Customer insights can help you achieve this.
Looking for ways to receive a higher Net Promoter Score? It's not easy, but there are clear ways to work toward this goal.
Here's the bad news: Your long and complicated customer surveys can make it hard to generate meaningful insights. But we've got good news, too. There's a better way to create customer surveys (and it's often easier).
Sentiment analysis can unlock a world of color and context about how customers view your business. But how can you know if you're doing it right?
Maybe you're just starting to use surveys. Or maybe you're sitting on a bunch of customer survey data you need to start analyzing. Either way, read this guide to learn about the purpose and value of different types of survey questions and how you can analyze survey data to generate insights.
