Ryan Stuart

Ryan Stuart

from The Internet
46
The definitive guide to text analytics for CX

The definitive guide to text analytics for CX

Text analytics software has developed significantly over the past 5 years. When incorporated with a broader feedback analytics platform, it offers incredible insight for Customer Insights & CX practitioners. But understanding the nuances of the software is key.

Turning survey data into insights

Turning survey data into insights

Maybe you're just starting to use surveys. Or maybe you're sitting on a bunch of customer survey data you need to start analyzing. Either way, read this guide to learn about the purpose and value of different types of survey questions and how you can analyze survey data to generate insights.

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