From the tower to the trenches: Closing the gap between C-suite and customer
Rhiannon Kastrissios

Bridge the gap between C-suite decisions and customer satisfaction. Learn strategies to align business goals with customer needs for sustainable growth.

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Ryan Stuart

Dive into the world of text data analysis with topic modeling. Discover how advancements in AI empower businesses to extract actionable insights efficiently.

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What does customer happiness even look like?
Rhiannon Kastrissios

Businesses that excel in the customer experience department are those that focus on designing an experience that elicits a positive emotional response.

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How to discover your organization's North Star Metric
Ryan Stuart

Discover your organization's North Star Metric for accelerated growth. Learn how to align strategies, measure progress, and drive sustainable success.

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The happiness ingredient missing from your north star metric
Rhiannon Kastrissios

The North Star Metric and how it can help your business generate long-term sustainable growth by focusing on a single, key metric.

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4 key requirements for an effective text analytics solution
Ryan Stuart

If you're looking for a text analytics solution, this blog is for you. Learn what elements you should be looking for here.

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Analyzing with Kapiche: Australian ISP Customer Reviews
Ryan Stuart

With the new features now live, I thought it’d be interesting to use Kapiche to analyze customer review data for Skymesh, an Australian ISP that provides me with my own home internet.

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