
4 major problems in CX today (and some solutions)
Our guest writer Jason Jacobson from Sekisui House USA has a message for the CX industry: We've lost sight of our mission. It's time we make some changes.
Our guest writer Jason Jacobson from Sekisui House USA has a message for the CX industry: We've lost sight of our mission. It's time we make some changes.
There’s a massive opportunity to improve customer experience and influence key business metrics by involving everyone across your company. One of the best ways to make this happen is with a tool that you might already have in place: a customer experience dashboard.
Looking for ways to get higher Net Promotor Score? It's not easy, but there are clear ways to work toward this goal.
Sentiment analysis can unlock a world of color and context about how customers view your business. But how can you know if you're doing it right?
Maybe you're just starting to use surveys. Or maybe you're sitting on a bunch of customer survey data you need to start analyzing. Either way, read this guide to learn about the purpose and value of different types of survey questions and how you can analyze survey data to generate insights.
Evaluating customer feedback analytics platforms? We've put together a summary of the must-have features you should be looking for in order to get the most bang for your buck.
If you’ve ever worked in a customer-facing role, you probably have some knee-jerk reaction to hearing the phrase, “The customer is always right.”