4 major problems in CX today (and some solutions)
Our guest writer Jason Jacobson from Sekisui House USA has a message for the CX industry: We've lost sight of our mission. It's time we make some changes.
Blogs
How to drive business results with your Customer Experience dashboard
There’s a massive opportunity to improve customer experience and influence key business metrics by involving everyone across your company. One of the best ways to make this happen is with a tool that you might already have in place: a customer experience dashboard.
4 ways to improve your Net Promoter Score (NPS)
Looking for ways to get higher Net Promotor Score? It's not easy, but there are clear ways to work toward this goal.
When to use sentiment analysis to measure customer experience (and how to do it right)
Sentiment analysis can unlock a world of color and context about how customers view your business. But how can you know if you're doing it right?
Turning survey data into insights
Maybe you're just starting to use surveys. Or maybe you're sitting on a bunch of customer survey data you need to start analyzing. Either way, read this guide to learn about the purpose and value of different types of survey questions and how you can analyze survey data to generate insights.
Must-have features for feedback analytics software
Evaluating customer feedback analytics platforms? We've put together a summary of the must-have features you should be looking for in order to get the most bang for your buck.
What is Customer Insights?
If you’ve ever worked in a customer-facing role, you probably have some knee-jerk reaction to hearing the phrase, “The customer is always right.”
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Finally, customer insights content worth reading.
