Using a new unsupervised machine learning approach, Kapiche uncovers themes in your datasets automatically based on the data you upload. This means there is no need for training data sets or coding frameworks.
Time to get up and running with Kapiche is minutes - not months whilst your training data is built and refined.
Discover everything your customers are talking about—even if they aren’t captured in your code frame - before your customers start a riot!
Our unsupervised approach means there is no room for human bias in your data analyses.
You have to tell the system what to look for based on your knowledge of the business, which is problematic as your business grows and changes.
You’ll still need to put together a coding frameworks and manually update it every time new products or services are added.
If the theme isn’t in the code frame, it won’t be identified. You risk new customer issues becoming systemic, before they can be managed. Beware rioting customers.
Human bias is introduced from the moment you set up your training data and tell it what to look for.
What used to take you weeks will now take just minutes. That means you’ll have more time to be the data hero you always knew you were.
Combine multiple data sources and analyze 1,000s of customer feedback responses in minutes.
Quickly identify customer issues that have the biggest impact on revenue.
No setup, no manual coding, no codeframes. Uncover insights in minutes, not weeks.
See the whole picture and make strategic, data-driven business decisions.
AI-powered text analytics for complete confidence in your analyses and business decisions.
Track the impact your business decisions have on customer opinion.
Be the data hero you always knew you were.Get a demo