Analyze customer feedback data with no set up, no manual coding and results you can trust.

Uncover the actionable insights that will really move the needle for your business.

Real customer intelligence

Deep insights that your company can actually use.

Quickly understand everything your customers are saying

Take hours of work off your plate

Let Kapiche’s natural language processing algorithm do the grind work so that you can spend more time being the data hero you know you are.

Kapiche puts you ahead of the game with its ability to show you everything your customers are talking about—not just those categories and themes you already know you need to look for. That means no pre-determined frameworks and no ongoing laborious process to keep it current.

  Why we're different

Automatically spot emergent trends, before it gets ugly

Kapiche’s unmapped records tool automatically identifies emergent themes each time new data is added, enabling you to notify the relevant departments and act on the issues, before they become a bigger problem for your organization.

Easily understand how to improve CX metrics

Kapiche impact scores allow you to quickly spot the customer issues that need prioritizing.

Understand the exact impact individual issues are having on your NPS, CSAT or other CX metrics and see how improving these issues would boost your scores.

Track issues and trends over time

Uncover the effect of your business decisions on customer satisfaction using the Kapiche timeline tool.

Watch how your customer feedback changes over time as you make strategic business changes.

Deeper insights at a glance

Use the Kapiche Quadrant Chart to instantly pinpoint how different themes or customer segments are performing, and prioritize accordingly.

Delve as deep as you want to and slice the data any way you want. You'll have more control over your data than ever before.

Happy, sad, and everything in between

Identify sentiment in your customer feedback at the overall and per-response level using Kapiche's sentiment tool, giving you another dimension to understand your customers.

Sharing is caring with customizable dashboards

Insights are only useful if the right people know about them. Create, customize and share dashboards filled with the deep, actionable insights from your analysis to any individual or team.

Add data from any source into Kapiche

Kapiche integrations allow you to bring together demographic, behavioural, spend and CX data from disparate systems such as CRMs, survey tools and cloud storage providers for even deeper insights.

Integrations

It’s time you got more from your voice of customer data

Be the data hero you always knew you were.

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