Uncover the actionable insights that will really move the needle for your business.
Deep customer insights that your company can actually use.
Without context behind the words customers use, you have no insight into what is actually being said. Deeply understand the context behind your customer comments using Kapiche’s Dynamic Context Network.
Kapiche’s unmapped records tool automatically identifies emergent themes each time new data is added, enabling you to notify the relevant departments and act on the issues, before they become a bigger problem for your organization.
Kapiche impact scores allow you to quickly spot the customer issues that need prioritizing.
Understand the exact impact individual issues are having on your NPS, CSAT or other CX metrics and see how improving these issues would boost your scores.
Uncover the effect of your business decisions on customer satisfaction using the Kapiche timeline tool.
Watch how your customer feedback changes over time as you make strategic business changes.
Use the Kapiche Quadrant Chart to instantly pinpoint how different themes or customer segments are performing, and prioritize accordingly.
Delve as deep as you want to and slice the data any way you want. You'll have more control over your data than ever before.
Identify sentiment in your customer feedback at the overall and per-response level using Kapiche's sentiment tool, giving you another dimension to understand your customers.
Insights are only useful if the right people know about them. Create, customize and share dashboards filled with the deep, actionable insights from your analysis to any individual or team.
Kapiche integrations allow you to bring together demographic, behavioural, spend and CX data from disparate systems such as CRMs, survey tools and cloud storage providers for even deeper insights.
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