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Analytics Consultant / Technical Account Manager

Utah, United States

The Opportunity:

Kapiche has a product that can bring forth highly impactful insights from customer data, however we play in a complex space and our customers look to us for guidance on how to navigate this terrain and maximise their business objectives using our tool. 

The role of Analytics Consultant has emerged as a new key company role that will play a huge impact in establishing strong, collaborative partnerships with our customers by deeply understanding their business problems and providing effective solutions, additionally helping to streamline our internal operations.

We are looking to find someone who is a specialist in data analysis:

You are highly skilled in slicing, manipulating, interpreting and visualising data to find patterns whilst being consultative and client-facing to communicate insights, give product consultations and resolve technical issues. You can analyze and interpret data and translate it into meaningful solutions for our customers.

This is a unique opportunity to collaborate with Sales, Marketing, and Product Managers and to be the technical bridge between our Sales and  Account Managers with prospects and customers. 

Confident that you can wrangle process and structure while working at the leading edge of the business we want you to collaborate in laying  new processes for future efficiency and scaling. This role needs to be in Brisbane and will report to the Head of Product & Co-Founder. 

What You’ll Be Doing:

  • Consult with and guide Kapiche customers to ensure they achieve strategic objectives and derive maximum value from the product.

  • Provide pre and post sales support via technical product guidance being the expert that articulates Kapiche capabilities in the context of customer needs.

  • Scope, manage and execute customer pilots and Proof of Concepts, prototypes or custom solutions based on specific stakeholder needs.

  • Contribute reusable assets such as demo sites and scripts, competitive material, and reusable POC assets.

  • Provide training for the Kapiche team demonstrating existing and new features

  • Assist in establishing new processes.

  • And most importantly… Become a Kapiche Product Know-it-all!

To be successful in this role:

  • 3+ years work experience in data analysis or similar technical area.

  • 3+ years in a customer facing role.

  • You have experience with multiple data analysis tools and technologies. e.g. Excel, Tableau, SQL, etc.

  • Well versed at prepping and cleaning data for analysis with Advanced Analytic Skills.

  • You are able to understand customer’s needs to effectively guide customers regarding their use of Kapiche.

  • You possess outstanding problem solving skills  including the ability to meet a business requirement with a technical solution.

  • You are confident to communicate and teach complicated concepts to non-technical users (in some cases)

  • You ace at managing multiple projects in parallel, documenting and communicating their status to internal and external stakeholders. 

  • Entrepreneurial spirit - a high tolerance for ambiguity with ability to be efficient with limited resources.

  • Previous consulting experience in Insights or Market Research Consultation (Highly Desired)

Why you will love working at Kapiche:

Kapiche is a customer-first company. We care deeply about helping our customers find tractable solutions to the problems that they face. Today, we do this by delivering a cutting edge product and exceptional customer support and we are looking to build on this with the addition of this role. 

We are building the best possible team capable of winning the global race to own the text analytics market - Our people are our main focus. Our approach is to find A-player candidates like yourself, give you ownership of your work and everything you need to achieve outstanding results. What you can expect from us:

  • Competitive salary + super 

  • Parental Leave Policy with a supportive return to work plan.

  • Flexibility to work from a new office in Fortitude Valley, Brisbane and from home.

  • Encouragement and support  for Professional Development. 

  • Team activities and regular social gatherings.

  • Monthly Wellness Allowance.

Get in touch with our People Team at careers@kapiche.com