Kapiche for CSAT

Uncover what’s really driving CSAT with text analytics.

Learn why customer-centric companies use Kapiche to drive CSAT success.

"Kapiche's ability to analyse written feedback from customers, i.e. NPS comments, CSAT comments, survey results, is a game-changer. It is very easy to use and helps you understand what your customers are saying by providing quantitative insights on your qualitative feedback."
User from G2 | Logistics and Supply Chain

An alternative to manual coding, offshoring, or ignoring your customer feedback data.

With Kapiche, you can have complete confidence in your CX strategy.

Clear focus on what makes your customers tick.

See what's impacting your customers, including new issues as they emerge, and measure the exact ROI of your CX initiatives.

Deeper insights for complete confidence in your CX strategy.

Get deeper insights into what’s driving customer satisfaction, validate your gut feel on what's affecting CX and tweak your customer experience strategy accordingly.

Track issues & trends over time.

Measure the impact of your business decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products and services.

Customizable dashboards to share the CX love.

Get your whole organization onboard your CSAT journey with customizable dashboards, and share insights organization-wide or just with specific teams or employees to implement the required fixes.

Analyze and understand every CSAT response automatically.

What used to take you weeks will now take just minutes. That means you’ll have more time to be the data hero you always knew you were.

Trust the quality of your analysis output

Traditional methods produce basic, high-level insights but give little context into what’s actually causing your CX results. Using the power of AI, you’ll have complete confidence in your analyses and your ability to accurately answer strategic business questions in minutes.

Work smarter, not harder

Quickly and accurately analyze 1,000s of surveys in seconds and uncovers insights in your text data with no manual coding, or frameworks or ongoing training required.

Spot things you didn’t even know to look for

Automatically spot emergent customer issues as new products or features are released, or as customer feedback changes… before they become systemic.

It’s time you got more from your voice of customer data

Be the data hero you always knew you were.