Find deep and meaningful insights for your clients
Dig deeper than surface level to delight your clients with actionable insights they can take to the bank.
Market Research companies use Kapiche to:
Say goodbye to manual coding and drastically reduce their costs
Accurately uncover the sentiment behind every response
Efficiently find actionable customer insights for their clients
Deliver the 'wow' factor during presentations with shareable dashboards
Identify emergent themes over time to help clients improve overall customer experience
Become better storytellers by understanding the linkages between themes
Make sense of your clients' customer feedback data now
How well do you clients understand what their customers are saying?
Compress the time it used to take hand coding client data from days into minutes, so your team can focus more on deep analysis and reporting than pointless manual process.
Reduce time to insight from months to minutes
Benefit from Kapiche's unbiased Natural Language Processing to reduce the time it takes to get actionable customer insights.
Integration friendly
Help clients better understand what customers say about them by connecting up collection tools and CRM platforms. Combine multiple data sources to overlay quantitative data over qualitative data for deeper customer insights.
Data Integrity
Have confidence your conclusions are accurate by following a data trail all the way back to the individual verbatim level.
Combine structured and unstructured data
Understand everything about what customers say about each client. Report from the 30,000 ft level or drill deeper to answer a specific question.
“Customer insights are not complete without using text analytics to leverage all the unstructured data available to enterprise decision makers.”
FORRESTER
Help clients understand what their customers say
Guide clients toward action
Automatically uncover key themes in each client data set. Let Kapiche give you the full story and you decide what is going on.
Identify emerging trends
Clearly identify emergant themes in your clients open ended customer feedback. Stay informed about all themes, not just the ones you already have awareness of.
Monitor trends over time
Keep your finger on the pulse of change to measure the impact of client decisions and initiatives. Slice and dice segmented data anyway you want for deeper insights.
Report findings to clients
Your analysis reporting is made easy with informative dashboards that can be shared with clients.
Powerful alone, better connected
Prevent data silos and empower your business to make laser-focused business decisions with Kapiche integrations. Kapiche allows you to connect multiple data sources for deeper customer analysis, including demographic, behavioural, spend and CX data from CRMs, survey tools and cloud storage providers.
It’s time you got more from your voice of customer data
Be the data hero you always knew you were.
Get a demo