4 major problems in CX today (and some solutions)
Our guest writer Jason Jacobson from Sekisui House USA has a message for the CX industry: We've lost sight of our mission. It's time we make some changes.
How to drive business results with your Customer Experience dashboard
There’s a massive opportunity to improve customer experience and influence key business metrics by involving everyone across your company. One of the best ways to make this happen is with a tool that you might already have in place: a customer experience dashboard.
4 ways to improve your Net Promoter Score (NPS)
Looking for ways to get higher Net Promotor Score? It's not easy, but there are clear ways to work toward this goal.
Why complicated surveys are hurting your insights
Here's the bad news: Your long and complicated customer surveys can make it hard to generate meaningful insights. But we've got good news, too. There's a better way to create customer surveys (and it's often easier).
Unlocking value from customer feedback analysis
What's customer feedback analysis? How can you unlock value from it? And how should you use it to drive action? In this blog, we’ll cover all that and much more.
When to use sentiment analysis to measure customer experience (and how to do it right)
Sentiment analysis can unlock a world of color and context about how customers view your business. But how can you know if you're doing it right?
Turning survey data into insights
Maybe you're just starting to use surveys. Or maybe you're sitting on a bunch of customer survey data you need to start analyzing. Either way, read this guide to learn about the purpose and value of different types of survey questions and how you can analyze survey data to generate insights.
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