5 essential questions to ask before purchasing a feedback analytics tool
Deciding to invest in a new tool can feel daunting. To choose the best solution for your business, ask (and answer) these five essential questions.
Using customer insights to find and solve customer pain points
Are you guilty of bumping into furniture repeatedly? You're not the only one. Customers face similar obstacles with brands. Dive into customer insights to enhance their experience. Learn to spot, prioritize, and address pain points. Don't just adjust—transform!"
The definitive guide to text analytics for CX
Text analytics software has developed significantly over the past 5 years. When incorporated with a broader feedback analytics platform, it offers incredible insight for Customer Insights & CX practitioners. But understanding the nuances of the software is key.
How to break down data silos and boost your VoC program
Struggling to make sense of business data and piece together a single view of your customer? It’s likely that data silos are to blame. In this article, we’ll show you how to break down the walls, connect the dots and get more out of your VoC program.
How to choose the right CX strategy for your business
Choosing the right CX strategy for your business is easy when you know what your customers want. But how? Customer insights can help you achieve this.
Introducing the CX Onion: How customer insights flow (or don’t flow) through an organization
Why is it so hard to transform customer feedback into meaningful insights that shape the future of your business? Because of something we’ve dubbed the “CX Onion.”
4 major problems in CX today (and some solutions)
Our guest writer Jason Jacobson from Sekisui House USA has a message for the CX industry: We've lost sight of our mission. It's time we make some changes.
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