Introducing the CX Onion: How customer insights flow (or don’t flow) through an organization

Introducing the CX Onion: How customer insights flow (or don’t flow) through an organization

4 major problems in CX today (and some solutions)

4 major problems in CX today (and some solutions)

How to drive business results with your Customer Experience dashboard

How to drive business results with your Customer Experience dashboard

4 ways to improve your Net Promoter Score (NPS)

4 ways to improve your Net Promoter Score (NPS)

Kapiche Insights Hub
The definitive guide to text analytics for CX

The definitive guide to text analytics for CX

Text analytics software has developed significantly over the past 5 years. When incorporated with a broader feedback analytics platform, it offers incredible insight for Customer Insights & CX practitioners. But understanding the nuances of the software is key.

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