Improve visibility over customer issues, have confidence that the CX decisions you are making are the right ones and increase ROI from your CX initiatives.
Gain visibility over CX strategy performance
Track how customer opinion and CX initiatives trend over time
Validate gut-feel on what’s affecting your CX
Prove the ROI of CX programs
Have confidence that the decisions being made are the right ones
What used to take you weeks will now take just minutes. That means you’ll have more time to be the data hero you always knew you were.
Validate gut feel on what's affecting CX at your organization and tweak your customer strategy accordingly.
Understand the exact ROI of your CX initiatives to help you prioritize the most important customer issues for your CX strategy.
Get deeper insights into what’s driving customer satisfaction, including emergent issues, and address them before they affect your business’ revenue and growth.
“A big challenge with the NPS methodology is that organizations tend to focus on the metric as the objective instead of gaining the insight to learn and act on to improve the customer experience.”
STEVE BENNETT, EX-CEO, SYMANTEC
Understand your customers with confidence.
See what's impacting your customers and measure the exact ROI of your CX initiatives.
Measure the impact of your business decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products.
See emergent customer issues as they happen, not just the topics you already know about.
Get your whole organization onboard your CX journey with customizable dashboards, to share insights organization-wide or just with specific teams or employees to implement the required fixes.
Prevent data silos and empower your business to make laser-focused business decisions with Kapiche integrations. Kapiche allows you to connect multiple data sources for deeper customer analysis, including demographic, behavioural, spend and CX data from CRMs, survey tools and cloud storage providers.
Be the data hero you always knew you were.Get a demo