Improve visibility over customer issues, have confidence that the CX decisions you are making are the right ones and increase ROI from your CX initiatives.
“Kapiche is not based on pre-built models, which allows us to see all the emergent themes and topics our customers are talking about, not just the ones we already know about and are looking out for.”
JIN L., HEAD OF DIGITAL PRODUCTS
Gain visibility over CX strategy performance
Track how customer opinion and CX initiatives trend over time
Validate gut-feel on what’s affecting your CX
Prove the ROI of CX programs
Have confidence that the decisions being made are the right ones
A new technology to give you the answers you need from the insights team to make the most impactful CX decisions. In minutes.
Think you know what's affecting your CX program but not quite sure? Validate your gut feel with deep insights that really move the needle on your CX strategy.
Use data to pinpoint the exact ROI of your CX initiatives to help you prioritize and fix the important issues affecting your customer base.
Uncover emergent issues quickly and address them before they have a chance to affect your organization's customer retention, revenue or growth.
“A big challenge with the NPS methodology is that organizations tend to focus on the metric as the objective instead of gaining the insight to learn and act on to improve the customer experience.”
STEVE BENNETT, EX-CEO, SYMANTEC
Real customer intelligence that moves the needle on your CX strategy.
Uncover the customer issues having the biggest impact on your CX program and measure the exact ROI of your CX initiatives.
Measure the impact of your organization's decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products.
New and emergent issues have previously been difficult to track - until now. Feel confident that you're seeing all customer issues, even the ones you weren't aware of!
Gather organization-wide support for your CX program using customizable dashboards that empower teams to monitor and tweak strategy to improve CX metrics.
Combine data from multiple data sources, including demographic, behavioural, spend and CX data from CRMs, survey tools and cloud storage providers for richer customer understanding.
Be the data hero you always knew you were.See a live demo