The missing link between
customer conversations and growth
The missing link between
customer conversations and growth
The missing link between
customer conversations and growth
You know every conversation holds critical intelligence. Kapiche transforms that chaos into structured insights that predict outcomes and drive revenue.
You know every conversation holds critical intelligence. Kapiche transforms that chaos into structured insights that predict outcomes and drive revenue.
Trusted by top-tier
teams worldwide
Trusted by top-tier teams worldwide
Taking CX from 'feel-good fluff'
to hard science and measurable ROI
Trusted by top-tier
teams worldwide
Taking CX from 'feel-good fluff'
to hard science and measurable ROI
The result? Game-changing
customer intelligence
We've built our AI-powered intelligence engine to make customer conversations actionable for every corner of the business.
✓
Turn messy conversations into actual intelligence that drives business strategy.
✓
See churn patterns weeks before they impact metrics.
✓
Build a customer intelligence that competitors can't replicate.
The shift from surveys to conversation intelligence is happening now
The shift from surveys to conversation
intelligence is happening now
The shift from surveys to conversation intelligence is happening now
Organizations using conversation intelligence are winning because they can:
Organizations using conversation intelligence are winning because they can:
Organizations using conversation intelligence are winning because they can:
Predict satisfaction trends instead
of reacting to
survey responses
3 months later.
Predict satisfaction trends instead
of reacting to
survey responses
3 months later.
Spot problems coming months earlier by analyzing every customer conversation.
Spot problems coming months earlier by analyzing every customer conversation.
Prove ROI by connecting CX investments to revenue, retention,
and satisfaction.
Prove massive ROI - Connect CX investments to revenue, retention,
and satisfaction
Prove massive ROI - Connect CX investments to revenue, retention,
and satisfaction
Leverage customer
intelligence
that competitors can't match.
Leverage customer
intelligence
that competitors can't match.
Customer satisfaction
without the surveys
Get instant satisfaction scores on every conversation — no surveys, no waiting, no bias. The only platform that predicts customer satisfaction from conversation outcomes alone.
Customer satisfaction
without the surveys
Get instant satisfaction scores on every conversation — no surveys, no waiting, no bias. The only platform that predicts customer satisfaction from conversation outcomes alone.
Customer satisfaction
without the surveys
Get instant satisfaction scores on every conversation — no surveys, no waiting, no bias. The only platform that predicts customer satisfaction from conversation outcomes alone.
I was tired of presenting the same depressing results with no action following. Now I show how we're becoming operationally efficient and smarter. When you can say "we're delivering more insight in less time and here are the results" it's impossible to argue against.
Director of Support, Insurance Company
I was tired of presenting the same depressing results with no action following. Now I show how we're becoming operationally efficient and smarter. When you can say "we're delivering more insight in less time and here are the results" it's impossible to argue against.
Director of Support, Insurance
I was tired of presenting the same depressing results with no action following. Now I show how we're becoming operationally efficient and smarter. When you can say "we're delivering more insight in less time and here are the results" it's impossible to argue against.
Director of Support, Insurance
The result? Game-changing customer intelligence
We've built our AI intelligence engine to make customer conversations actionable for every corner of the business.
✓
Turn messy conversations into actual intelligence to drive business strategy.
✓
See churn patterns weeks before they impact metrics.
✓
Build customer intelligence that competitors can't replicate.
The result? Game-changing customer intelligence
We've built our AI intelligence engine to make customer conversations actionable for every corner of the business.
✓
Turn messy conversations into actual intelligence to drive business strategy.
✓
See churn patterns weeks before they impact metrics.
✓
Build customer intelligence that competitors can't replicate.
The result? Game-changing
customer intelligence
We've built our AI intelligence engine to make customer conversations actionable for every corner of the business.
✓
Turn messy conversations into actual intelligence to drive business strategy.
✓
See churn patterns weeks before they impact metrics.
✓
Build customer intelligence that competitors can't replicate.
The AI-platform that transforms conversations into your competitive advantage
The AI-platform that transforms conversations
into your competitive advantage
The AI-platform that transforms conversations
into your competitive advantage
Every customer conversation, across any channel, becomes structured intelligence that will drive revenue growth and prevent churn.
Every customer conversation, across any channel, becomes structured intelligence that will drive revenue growth and prevent churn.
Every customer conversation, across any channel, becomes structured intelligence that will drive revenue growth and prevent churn.
CONNECT
CONNECT
CONNECT
Zero blind spots across every channel
Zero blind spots across every channel
Zero blind spots across every channel
No more data trapped in silos or team dashboards
No more data trapped in silos or team dashboards
No more data trapped in silos or team dashboards
✓
✓
✓
Calls, chats, tickets, surveys, & reviews unified in real time
Calls, chats, tickets, surveys, & reviews unified in real time
Calls, chats, tickets, surveys, & reviews unified in real time
✓
✓
✓
No tagging or heavy setup required
No tagging or heavy setup required
No tagging or heavy setup required
✓
✓
✓
Complete conversation coverage across all channels
Complete conversation coverage across all channels
Complete conversation coverage across all channels
ANALYZE
ANALYZE
ANALYZE
Kapiche's AI engine turns chaos into clarity
Kapiche's AI engine turns chaos into clarity
Kapiche's AI engine turns chaos into clarity
Messy conversations become structured intelligence
Messy conversations become structured intelligence
Messy conversations become structured intelligence
✓
✓
✓
AI applies structure to compare apples with apples
AI applies structure to compare apples with apples
AI applies structure to compare apples with apples
✓
✓
✓
Hidden patterns are surfaced automatically
Hidden patterns are surfaced automatically
Hidden patterns are surfaced automatically
✓
✓
✓
Customer intent gets classified and scored across every interaction
Customer intent gets classified and scored across every interaction
Customer intent gets classified and scored across every interaction
ACT
ACT
ACT
Predict outcomes before they hit your metrics
Predict outcomes before they hit your metrics
Predict outcomes before they hit your metrics
See what's coming instead of reacting to what happened
See what's coming instead of reacting to what happened
See what's coming instead of reacting to what happened
✓
✓
✓
Address churn risks weeks before it impacts revenue
Address churn risks weeks before it impacts revenue
Address churn risks weeks before it impacts revenue
✓
✓
✓
Spot quality issues in week one, not quarter four
Spot quality issues in week one, not quarter four
Spot quality issues in week one, not quarter four
✓
✓
✓
Tie agent coaching needs to satisfaction scores and outcomes
Tie agent coaching needs to satisfaction scores and outcomes
Tie agent coaching needs to satisfaction scores and outcomes
✓
✓
✓
Prevent product friction before it frustrates every customer
Prevent product friction before it frustrates every customer
Prevent product friction before it frustrates every customer
GROW
GROW
GROW
Prove ROI with AI that drives revenue
Prove ROI with AI that drives revenue
Prove ROI with AI that drives revenue
Customer intelligence that delivers business impact
Customer intelligence that delivers business impact
Customer intelligence that delivers business impact
✓
✓
✓
23% reduction in customer effort (Financial services)
23% reduction in customer effort (Financial services)
23% reduction in customer effort (Financial services)
✓
✓
✓
89% accuracy predicting dropout risk (Higher education)
89% accuracy predicting dropout risk (Higher education)
89% accuracy predicting dropout risk (Higher education)
✓
✓
✓
Months faster time-to-insight vs quarterly reports (Technology)
Months faster time-to-insight vs quarterly reports (Technology)
Months faster time-to-insight vs quarterly reports (Technology)
Every customer
source. Fully connected.
Kapiche integrates with the tools your team already uses — instant intelligence, zero disruption.
Kapiche integrates with the tools your team already uses — instant intelligence, zero disruption.
Every customer
source. Fully connected.
Kapiche integrates with the tools your team already uses — instant intelligence, zero disruption.
Every customer
source. Fully connected.
Everyone benefits from Kapiche
Everyone benefits from Kapiche
From CX leaders to executives or front line staff, Kapiche delivers strategic intelligence for every stakeholder.
Heads of Customer Experience
Turn fragmented customer feedback into actionable insights that drive smarter decisions, stronger relationships, and measurable CX ROI.
Heads of Customer Support
Product Managers
Executives
Heads of Customer Experience
Turn fragmented customer feedback into actionable insights that drive smarter decisions, stronger relationships, and measurable CX ROI.
Heads of Customer Support
Product Managers
Executives
Heads of Customer Experience
Turn fragmented customer feedback into actionable insights that drive smarter decisions, stronger relationships, and measurable CX ROI.
Heads of Customer Support
Product Manager
Executives
Everyone benefits from Kapiche
From CX leaders to executives or front line staff, Kapiche delivers strategic intelligence for every stakeholder.
Heads of Customer Experience
Heads of Customer Support
100% conversation coverage with AI-powered coaching insights and performance tracking.
Product Managers
Executives
Everyone benefits from Kapiche
From CX leaders to executives or front line staff, Kapiche delivers strategic intelligence for every stakeholder.
Heads of Customer Experience
Heads of Customer Support
100% conversation coverage with AI-powered coaching insights and performance tracking.
Product Managers
Executives
Real impact. Unreal results.
Real impact. Unreal results.
Real impact. Unreal results.
Travel & Hospitality
Financial Services
Higher Education
Travel & Hospitality
"We discovered each NPS point drives $307K in business impact."
Travel & Hospitality
Financial Services
Higher Education
Financial Services
"Reduced customer effort by 23% by catching friction patterns weeks before they showed up in surveys."
Travel & Hospitality
Financial Services
Higher Education
Travel & Hospitality
"We discovered each NPS point drives $307K in business impact."
Everyone benefits from Kapiche
From CX leaders to executives or front line staff, Kapiche delivers strategic intelligence for every stakeholder.
Heads of Customer Experience
Heads of Customer Support
Product Managers
Unified feedback across all channels to validate roadmap decisions with real customer intelligence.
Executives
The best customer experiences are built on
real customer intelligence, not surveys and gut-feel.
The best customer experiences are built on
real customer intelligence, not surveys and gut-feel.
The best customer experiences are built on
real customer intelligence, not surveys and gut-feel.
Customer-centric leaders leveraging conversation intelligence are:
Predicting churn from everyday conversations
Predicting churn from everyday conversations
Predicting churn from everyday conversations
Building a complete picture of their customer's experience
Building a complete picture of their customer's experience
Building a complete picture of their customer's experience
Catching quality issues before they scale
Catching quality issues before they scale
Catching quality issues before they scale
Proving CX ROI with hard numbers
Proving CX ROI with hard numbers
Proving CX ROI with hard numbers
Your conversation intelligence toolkit
Your conversation intelligence toolkit
Your conversation intelligence toolkit
Everything you need to evaluate, implement, and prove conversation intelligence ROI
Right pricing plan, no guesswork.
See the measurable business lift when you move from assumptions to insight.
Right pricing plan, no guesswork.
See the measurable business lift when you move from assumptions to insight.
Right pricing plan, no guesswork.
See the measurable business lift when you move from assumptions to insight.
10 Conversation Intelligence Tools
Evaluate your performance gaps and discover the tools driving smarter conversations.
10 Conversation Intelligence Tools
Evaluate your performance gaps and discover the tools driving smarter conversations.
10 Conversation Intelligence Tools
Evaluate your performance gaps and discover the tools driving smarter conversations.
VoC 2.0 Guide: From Talk to Insight
Turn everyday conversations into data that drives better business outcomes.
VoC 2.0 Guide: From Talk to Insight
Turn everyday conversations into data that drives better business outcomes.
VoC 2.0 Guide: From Talk to Insight
Turn everyday conversations into data that drives better business outcomes.
CX Strategy Playbook
Align support and experience data to create stronger customer strategies.
CX Strategy Playbook
Align support and experience data to create stronger customer strategies.
CX Strategy Playbook
Align support and experience data to create stronger customer strategies.
Kapiche's Blogs
Quantify the tangible business impact of moving from 3% to 100% visibility.
Kapiche's Blogs
Quantify the tangible business impact of moving from 3% to 100% visibility.
Kapiche's Blogs
Quantify the tangible business impact of moving from 3% to 100% visibility.
Kapiche's Webinar
Evaluate your current performance management gaps
Kapiche's Webinar
Evaluate your current performance management gaps
Kapiche's Webinar
Evaluate your current performance management gaps
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
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Copyright © 2025 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy