Your million-dollar decisions
are based on guesswork.
The missing link between
customer conversations and growth
Every survey, support call, chat, and email contains intelligence that fuels strategy, prevents churn and drives growth.
Trusted by top-tier
teams worldwide
Taking CX from 'feel-good fluff'
to hard science and measurable ROI
VoC is broken
VoC is broken
Survey-based feedback captures just a fraction of your customers’ reality, arrives weeks too late, and leaves teams making million-dollar decisions on guesswork.
Let's fix it
Let's fix it
With every customer conversation analyzed in real-time, satisfaction prediction becomes precise, churn prevention becomes proactive, and CX ROI becomes measurable.
The intelligence layer your CX stack is missing
Kapiche transforms every customer conversation into strategic intelligence via our AI-powered conversation analysis platform.
Connect: Zero blind spots
Integrate with your existing CX stack—Zendesk, Salesforce, Qualtrics, and 50+ platforms. Analyze 100% of conversations, not just survey samples.
Connect: Zero blind spots
Integrate with your existing CX stack—Zendesk, Salesforce, Qualtrics, and 50+ platforms. Analyze 100% of conversations, not just survey samples.
Analyze: AI that structures the chaos
Turn messy conversations into structured insights—satisfaction, risk, journey, and themes. Every interaction becomes actionable data.
Analyze: AI that organizes chaos
Turn messy conversations into structured insights—satisfaction, risk, journey, and themes. Every interaction becomes actionable data.
Act: Intelligence that drives results
Automatically deliver role-based reports—QA insights for Support, themes for CX, and feedback for Product teams. Stop analyzing. Start acting.
Act: Intelligence that drives results
Automatically deliver role-based reports—QA insights for Support, themes for CX, and feedback for Product teams. Stop analyzing. Start acting.
Grow: ROI you can measure
Drive business impact with higher satisfaction, 89% escalation prediction accuracy, and 23% less customer effort. Track the CX improvements that matter.
Grow: ROI you can measure
Drive measurable impact—higher satisfaction, 89% prediction accuracy, and 23% less customer effort. Track CX improvements that matter.
The complete
CX intelligence platform
Don't just analyze surveys. Turn every messy conversation into a competitive advantage.
AI that actually understands conversations
AI that actually understands conversations
Transform messy customer interactions into structured, actionable intelligence:
Transform messy customer interactions into structured, actionable intelligence:
✓
✓
AI-powered reason for contact and satisfaction scoring
AI-powered reason for contact and satisfaction scoring
✓
✓
Risk flagging and outcome prediction from conversation signals
Risk flagging and outcome prediction from conversation signals
✓
✓
Theme and trend detection across touchpoints
Theme and trend detection across touchpoints
AI scores for every interaction
AI scores for every interaction
Predict customer sentiment without waiting for surveys:
Predict customer sentiment without waiting for surveys:
✓
✓
AI-estimated CSAT/NPS for all conversations, not just surveys
AI-estimated CSAT/NPS for all conversations, not just surveys
✓
✓
Real-time satisfaction tracking across channels
Real-time satisfaction tracking across channels
✓
✓
Early alerts for satisfaction drops before they hit metrics
Early alerts for satisfaction drops before they hit metrics
One source of truth across every channel
One source of truth across every channel
Unified intelligence across chat, email, phone, surveys, and reviews for a complete view of customer experience.
Unified intelligence across chat, email, phone, surveys, and reviews for a complete view of customer experience.
✓
✓
Compare satisfaction drivers and track themes together
Compare satisfaction drivers and track themes together
✓
✓
Spot channel-specific issues and opportunities
Spot channel-specific issues and opportunities
✓
✓
Eliminate data silos with shared intelligence
Eliminate data silos with shared intelligence
Intelligence that reaches the right people
Intelligence that reaches the right people
Role-specific reports delivered automatically.
Role-specific reports delivered automatically.
✓
✓
Support leaders: QA summaries with coaching insights and issue alerts
Support leaders: QA summaries with coaching insights and issue alerts
✓
✓
CX Leaders: Theme impact and satisfaction drivers across channels
CX Leaders: Theme impact and satisfaction drivers across channels
✓
✓
Product: All-channel feedback with feature prioritization
Product: All-channel feedback with feature prioritization
Know the customer's journey
Know the customer's journey
Automatic lifecycle stage identification with tailored tracking for each customer segment.
Automatic lifecycle stage identification with tailored tracking for each customer segment.
✓
✓
Journey-based satisfaction analysis and intervention triggers
Journey-based satisfaction analysis and intervention triggers
✓
✓
Cross-functional coordination based on customer context
Cross-functional coordination based on customer context
✓
✓
Automatic lifecycle stage identification with segment-specific tracking
Automatic lifecycle stage identification with segment-specific tracking
See the future, not just the past
See the future, not just the past
Conversation patterns that predict business outcomes.
Conversation patterns that predict business outcomes.
✓
✓
Churn and escalation prediction with automated alerting
Churn and escalation prediction with automated alerting
✓
✓
Agent behavior correlation with customer outcomes
Agent behavior correlation with customer outcomes
✓
✓
Proactive intervention based on risk profiling
Proactive intervention based on risk profiling
Real support leaders. Unreal results.
See the unreal impact real leaders are having in their organizations
Travel & Hospitality
Financial Services
Higher Education
Travel & hospitality:
$307k revenue per NPS point
"Kapiche's conversation intelligence helped us identify satisfaction drivers across all touchpoints. We realised that each NPS point was worth $307K in revenue by analyzing our customer feedback."
100%
conversation coverage across all customer channels
3 wk
reduction in time-to-insight for customer experience issues
15%
Improved customer retention through prediction.
Travel & Hospitality
Financial Services
Higher Education
Financial Services:
23% Effort Reduction
"We moved from analyzing 2% of customer interactions to 100%. The conversation intelligence revealed friction points we never knew existed."
23%
reduced customer effort across major interactions.
89%
accuracy in predicting escalations before they occur
100%
elimination of unexpected customer surprise escalations.
Travel & Hospitality
Financial Services
Higher Education
Financial Services:
23% Effort Reduction
"We moved from analyzing 2% of customer interactions to 100%. The conversation intelligence revealed friction points we never knew existed."
23%
reduced customer effort across major interactions.
89%
accuracy in predicting escalations before they occur
100%
elimination of unexpected customer surprise escalations.
Enterprise-ready. Deploy in days.
Enterprise-ready. Deploy in days.
Customer-centric leaders with conversation intelligence programs are:
SOC 2 and CSA certified enterprise-grade security
SOC 2 and CSA certified enterprise-grade security
API-first architecture for seamless integration
API-first architecture for seamless integration
Real-time processing with immediate insight availability
Real-time processing with immediate insight availability
Scalable architecture: handling millions of conversations
Scalable architecture: handling millions of conversations
Because competitive advantage waits for no one.
Frequently asked questions
You've got questions? We've got answers.
How is this different from traditional customer feedback platforms?
How is this different from traditional customer feedback platforms?
What if we already have good survey response rates?
What if we already have good survey response rates?
How quickly will we see results?
How quickly will we see results?
Does this replace our existing CX tools?
Does this replace our existing CX tools?
What about data privacy and security?
What about data privacy and security?
"We had great survey data, solid support metrics, decent social listening - but everything lived in silos. Kapiche connected all our customer touchpoints for the first time. Suddenly we could see that a 'minor' app issue was actually driving complaints across chat, reviews, and support calls simultaneously."
Director of CX, SaaS
"We had great survey data, solid support metrics, decent social listening - but everything lived in silos. Kapiche connected all our customer touchpoints for the first time. Suddenly we could see that a 'minor' app issue was actually driving complaints across chat, reviews, and support calls simultaneously."
Director of CX, SaaS Platform
Your conversation intelligence toolkit
Your conversation intelligence toolkit
Everything you need to evaluate, implement, and prove conversation intelligence ROI
What is a Customer Experience Platform: Guide to Creating the Best Customer Experience
What is a Customer Experience Platform: Guide to Creating the Best CX
Call Center Insights: A Practical Guide to Improving Customer Support
Call Center Insights: A Guide to Improving Customer Support
The Death of Random QA: How 100% Call Analysis Became the New Standard for Customer Insights
The Death of Random QA: How 100% Call Analysis Became the New Standard for Customer Insights
The Early Warning System: How Modern Teams Use Support Intelligence to Stay Ahead
The Early Warning System: How Modern Teams Use Support Intelligence to Stay Ahead
How to Automate Customer Service: 7 Ways to Streamline and Scale Your Support Operations
How to Automate Customer Service: 7 Ways to Streamline and Scale Your Support Operations
7 Key Metrics for Measuring Customer Satisfaction: How to Track and Improve CX Performance
7 Key Metrics for Measuring Customer Satisfaction: How to Track and Improve CX Performance
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
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Copyright © 2025 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy
Copyright © 2025 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy