Complete Intelligence vs Comprehensive Analytics
The Strategic Difference
Verint delivers extensive Voice of Customer capabilities with sophisticated analytics and workforce optimization tools — Their platform offers comprehensive data collection and analysis with a focus on cost reduction and operational efficiency, but remains anchored in traditional VoC methodology that limits strategic impact.
Kapiche pioneers VoC 2.0 with complete conversation intelligence — Our platform transforms every customer interaction into structured business intelligence, enabling organizations to see 100% of customer reality and make strategic decisions based on complete information rather than comprehensive analytics on partial data.
Trusted by top-tier
teams worldwide
Taking CX from 'feel-good fluff'
to hard science and measurable ROI
Key Differences at a Glance
Choosing between traditional feedback analytics
and comprehensive customer intelligence
Strong analytics but translation to seamless, impactful action requires significant effort
Siloed CX challenges persist despite "Open Platform" claims
Interface described as "very dated" and "super complex" with "a lot of steps"
Emphasizes cost reduction and automation with broader commercial impact requiring additional action
Single source of truth fostering seamless collaboration
Here's how it works across your existing customer platforms.
Kapiche have provided a tool that will help us unpack our customers' needs while also providing sentiment support to the analysis. It has been a game-changer within the business.
—Pete Nanos, Consumer Insights Manager, TTI
Kapiche is the most powerful text analytics solution we've come across. It takes less time to get much deeper insights, which is a real win for our analysts. There was a limited time required to set us up - we were up and running the same day.
—Customer Experience Manager, Financial Services
Compared with a traditional manual approach to coding, it offers 70% of the insights in 1% of the time. The storyboard feature provides a clear and concise visual overview of your data in a matter of seconds.
—Director of Customer Analytics, Retail Technology
Strategic Commercial Focus Beyond Cost Reduction
Verint emphasizes cost reduction and CX automation, with success stories often revolving around operational efficiency gains. While valuable, this approach may miss opportunities for strategic revenue growth and customer-driven innovation.
Kapiche ensures customer intelligence directly drives commercial outcomes beyond operational efficiency. Our unified insights inform product development, reduce churn, increase customer lifetime value, and guide strategic investments in customer experience.
Kapiche has been tremendously helpful in helping us better understand the responses to our NPS survey. We can quickly identify key topics and react appropriately, but the ability to analyse trends over time has been even more valuable.
—Gordon Strause, Director of Community, Nextdoor
You need comprehensive VoC analytics with extensive automation capabilities and have the resources to manage complex system integrations and user adoption challenges.
You want unified customer intelligence that transforms insights into immediate action through intuitive technology that aligns teams around strategic commercial outcomes.
How Teams win with Kapiche
