Terms of Use
Terms of Use
Terms of Use
Kapiche provides high-performance text analytics tools for customer-centric companies.
Kapiche provides high-performance text analytics tools for customer-centric companies.
Kapiche provides high-performance text analytics tools for customer-centric companies.
This website and our platform (Site) are operated by Kapiche Pty Ltd (ACN: 162 982 961) (we, our or us). The Site is available at www.kapiche.com and app.kapiche.com, and may be available through other addresses or channels.
This website and our platform (Site) are operated by Kapiche Pty Ltd (ACN: 162 982 961) (we, our or us). The Site is available at www.kapiche.com and app.kapiche.com, and may be available through other addresses or channels.
This website and our platform (Site) are operated by Kapiche Pty Ltd (ACN: 162 982 961) (we, our or us). The Site is available at www.kapiche.com and app.kapiche.com, and may be available through other addresses or channels.
If your organisation has a written agreement with us covering the platform, that agreement takes priority over these Terms to the extent of any inconsistency. Nothing in these Terms reduces any commitment we have made to you in that agreement.
If your organisation has a written agreement with us covering the platform, that agreement takes priority over these Terms to the extent of any inconsistency. Nothing in these Terms reduces any commitment we have made to you in that agreement.
How you consent to these terms of use
How you consent to these terms of use
How you consent to these terms of use
If you access and/or use our Site, you are taken to have agreed to these terms of use and our Privacy Policy (available on the Site) (Terms). Please read these Terms carefully. If you don’t agree to them, then you must cease using our Site immediately.
If you access and/or use our Site, you are taken to have agreed to these terms of use and our Privacy Policy (available on the Site) (Terms). Please read these Terms carefully. If you don’t agree to them, then you must cease using our Site immediately.
When we make changes to these terms of use
When we make changes to these terms of use
When we make changes to these terms of use
We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms.
We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms.
Where a change materially affects your rights, we will take reasonable steps to bring it to your attention. Your continued use of our Site after we publish a variation means you accept it.
Where a change materially affects your rights, we will take reasonable steps to bring it to your attention. Your continued use of our Site after we publish a variation means you accept it.
We will not apply a variation retrospectively to data you have already provided to us.
We will not apply a variation retrospectively to data you have already provided to us.
Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.
Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.
Your licence to use our Site
Your licence to use our Site
Your licence to use our Site
We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.
We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.
We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.
Ask Kapiche and our other AI features
Ask Kapiche and our other AI features
Ask Kapiche and our other AI features
Parts of our platform use artificial intelligence, including machine learning and large language models. These include Ask Kapiche, which lets you ask questions about your own data in ordinary language and returns an answer, along with AI Themes, AI Enrichments and any other feature we describe as AI powered (AI Features).
Parts of our platform use artificial intelligence, including machine learning and large language models. These include Ask Kapiche, which lets you ask questions about your own data in ordinary language and returns an answer, along with AI Themes, AI Enrichments and any other feature we describe as AI powered (AI Features).
AI Features answer from your data and your data alone. They do not draw on any other customer’s data, and no other customer can reach yours.
AI Features answer from your data and your data alone. They do not draw on any other customer’s data, and no other customer can reach yours.
We may add, change, suspend or remove AI Features at any time, and we may change the models and third party providers behind them.
We may add, change, suspend or remove AI Features at any time, and we may change the models and third party providers behind them.
We do not train on your data
We do not train on your data
We do not train on your data
We do not use your data to train, fine tune or otherwise improve any AI model, whether our own or anyone else’s. We do not build custom or bespoke models on your data. We do not use your data to improve the service we give any other customer.
We do not use your data to train, fine tune or otherwise improve any AI model, whether our own or anyone else’s. We do not build custom or bespoke models on your data. We do not use your data to improve the service we give any other customer.
Where an AI Feature sends your data to a third party model provider, we do that under contract terms that prohibit the provider from retaining your data or using it for training. Your data goes across for the single purpose of returning your answer, and it is not kept afterwards.
Where an AI Feature sends your data to a third party model provider, we do that under contract terms that prohibit the provider from retaining your data or using it for training. Your data goes across for the single purpose of returning your answer, and it is not kept afterwards.
If we ever want to use your data to train anything, we will ask you first and you will have to say yes. Silence is not agreement, and we will not treat continued use of the platform as agreement.
If we ever want to use your data to train anything, we will ask you first and you will have to say yes. Silence is not agreement, and we will not treat continued use of the platform as agreement.
Sharing and analytics are off by default
Sharing and analytics are off by default
Sharing and analytics are off by default
Any feature that would share your data beyond your own organisation, or draw on it to produce aggregate, benchmark or comparative analytics, is switched off unless you switch it on. Off is the default, not a setting you have to hunt for. You can switch it back off at any time, and we will stop.
Any feature that would share your data beyond your own organisation, or draw on it to produce aggregate, benchmark or comparative analytics, is switched off unless you switch it on. Off is the default, not a setting you have to hunt for. You can switch it back off at any time, and we will stop.
Your data stays yours
Your data stays yours
Your data stays yours
You own your data. We claim no ownership of it and we treat it as your confidential information. We use it to provide the platform to you, to support you when you ask us to, and to meet our legal obligations. We do not use it for anything else.
You own your data. We claim no ownership of it and we treat it as your confidential information. We use it to provide the platform to you, to support you when you ask us to, and to meet our legal obligations. We do not use it for anything else.
Conduct we don’t accept
Conduct we don’t accept
Conduct we don’t accept
When you use our Site, we expect you to abide by a certain standard of behaviour. You must not do or attempt to do anything that is unlawful, which is prohibited by any laws applicable to our Site, which we would consider inappropriate or which might bring us or our Site into disrepute. This includes (without limitation):
When you use our Site, we expect you to abide by a certain standard of behaviour. You must not do or attempt to do anything that is unlawful, which is prohibited by any laws applicable to our Site, which we would consider inappropriate or which might bring us or our Site into disrepute. This includes (without limitation):
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anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
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using our Site to defame, harass, threaten, menace or offend any person;
using our Site to defame, harass, threaten, menace or offend any person;
using our Site to defame, harass, threaten, menace or offend any person;
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interfering with any user using our Site;
interfering with any user using our Site;
interfering with any user using our Site;
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tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
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using our Site to send unsolicited email messages;
using our Site to send unsolicited email messages;
using our Site to send unsolicited email messages;
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using an AI Feature to generate anything unlawful, misleading, defamatory or offensive;
using an AI Feature to generate anything unlawful, misleading, defamatory or offensive;
using an AI Feature to generate anything unlawful, misleading, defamatory or offensive;
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attempting to bypass, disable or manipulate the safety controls, instructions or limits of an AI Feature, including by prompt injection or any similar technique;
attempting to bypass, disable or manipulate the safety controls, instructions or limits of an AI Feature, including by prompt injection or any similar technique;
attempting to bypass, disable or manipulate the safety controls, instructions or limits of an AI Feature, including by prompt injection or any similar technique;
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using an AI Feature, our Content or any output to train, fine tune or improve any machine learning model, or to build any product or service that competes with ours;
using an AI Feature, our Content or any output to train, fine tune or improve any machine learning model, or to build any product or service that competes with ours;
using an AI Feature, our Content or any output to train, fine tune or improve any machine learning model, or to build any product or service that competes with ours;
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attempting to discover, reverse engineer or extract the models, prompts, weights or underlying technology behind our AI Features;
attempting to discover, reverse engineer or extract the models, prompts, weights or underlying technology behind our AI Features;
attempting to discover, reverse engineer or extract the models, prompts, weights or underlying technology behind our AI Features;
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using automated means to access, scrape or harvest our Site, our Content or any output, including for text and data mining; or
using automated means to access, scrape or harvest our Site, our Content or any output, including for text and data mining; or
using automated means to access, scrape or harvest our Site, our Content or any output, including for text and data mining; or
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facilitating or assisting a third party to do any of the above acts.
facilitating or assisting a third party to do any of the above acts.
facilitating or assisting a third party to do any of the above acts.
Competitors are excluded from using our Site
Competitors are excluded from using our Site
Competitors are excluded from using our Site
You are prohibited from using our Site, including our Content, in any way that competes with our business.
You are prohibited from using our Site, including our Content, in any way that competes with our business.
You are prohibited from using our Site, including our Content, in any way that competes with our business.
Information
Information
Information
Please note that our Content is not comprehensive and is for general information purposes only. Our Content does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of our Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.
Please note that our Content is not comprehensive and is for general information purposes only. Our Content does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of our Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.
Please note that our Content is not comprehensive and is for general information purposes only. Our Content does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of our Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.
Intellectual Property rights
Intellectual Property rights
Intellectual Property rights
Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of our Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or our Content. You must not:
Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of our Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or our Content. You must not:
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copy or use, in whole or in part, any Content;
copy or use, in whole or in part, any Content;
copy or use, in whole or in part, any Content;
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reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
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breach any intellectual property rights connected with our Site or our Content, including (without limitation) altering or modifying any of our Content, causing any of our Content to be framed or embedded in another website or platform, or creating derivative works from our Content.
breach any intellectual property rights connected with our Site or our Content, including (without limitation) altering or modifying any of our Content, causing any of our Content to be framed or embedded in another website or platform, or creating derivative works from our Content.
breach any intellectual property rights connected with our Site or our Content, including (without limitation) altering or modifying any of our Content, causing any of our Content to be framed or embedded in another website or platform, or creating derivative works from our Content.
We reserve our rights in our Content for the purposes of text and data mining and machine learning training. No use of our Content for those purposes is permitted without our prior written consent.
We reserve our rights in our Content for the purposes of text and data mining and machine learning training. No use of our Content for those purposes is permitted without our prior written consent.
Outputs
Outputs
Outputs
As between you and us, you own the answers AI Features generate from your data, and you can use them for any lawful purpose, including outside the platform. We claim no rights over them.
As between you and us, you own the answers AI Features generate from your data, and you can use them for any lawful purpose, including outside the platform. We claim no rights over them.
Because AI Features answer from your data, an answer may repeat or closely reflect your own content. Nothing in the clause headed “Intellectual Property rights” limits what you can do with your own material.
Because AI Features answer from your data, an answer may repeat or closely reflect your own content. Nothing in the clause headed “Intellectual Property rights” limits what you can do with your own material.
Content you upload
Content you upload
Content you upload
You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site.
You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site.
You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:
You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:
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you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
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neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
What you put into our AI Features
What you put into our AI Features
What you put into our AI Features
Anything you type, upload or otherwise submit to an AI Feature is User Content, and the clause headed “Content you upload” applies to it.
Anything you type, upload or otherwise submit to an AI Feature is User Content, and the clause headed “Content you upload” applies to it.
You must not submit sensitive information, health information, payment card details or government identifiers to an AI Feature unless we have agreed in writing that you can.
You must not submit sensitive information, health information, payment card details or government identifiers to an AI Feature unless we have agreed in writing that you can.
Security
Security
Security
We encrypt your data in transit and at rest. We hold a SOC 2 Type II report, which is reissued following an independent audit each year, and we will provide it under NDA on request.
We encrypt your data in transit and at rest. We hold a SOC 2 Type II report, which is reissued following an independent audit each year, and we will provide it under NDA on request.
Our Trust Centre at security.kapiche.com sets out the current detail on our security programme, including our certifications, the sub-processors we use, our policies, and our responses to specific vulnerabilities as they arise. If you need more than these Terms cover, start there.
Our Trust Centre at security.kapiche.com sets out the current detail on our security programme, including our certifications, the sub-processors we use, our policies, and our responses to specific vulnerabilities as they arise. If you need more than these Terms cover, start there.
Where you are subject to HIPAA and we have agreed in writing to handle protected health information, we will enter a business associate agreement with you and handle that information under it.
Where you are subject to HIPAA and we have agreed in writing to handle protected health information, we will enter a business associate agreement with you and handle that information under it.
Accuracy and your judgement
Accuracy and your judgement
Accuracy and your judgement
AI Features work by prediction, so the same question can return different answers at different times, and an answer can be incomplete or wrong. That is a property of the technology rather than a defect in our platform, and it is true of every product built this way. Ask Kapiche shows you the underlying data behind an answer so you can check it. We would rather you did, particularly for anything consequential.
AI Features work by prediction, so the same question can return different answers at different times, and an answer can be incomplete or wrong. That is a property of the technology rather than a defect in our platform, and it is true of every product built this way. Ask Kapiche shows you the underlying data behind an answer so you can check it. We would rather you did, particularly for anything consequential.
Third-party sites
Third-party sites
Third-party sites
Our Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites.
Our Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites.
Our Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites.
What happens if we discontinue our Site
What happens if we discontinue our Site
What happens if we discontinue our Site
We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.
We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.
We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.
Warranties and disclaimers
Warranties and disclaimers
Warranties and disclaimers
To the maximum extent permitted by law, we make no representations or warranties about our Site or our Content, including (without limitation) that:
To the maximum extent permitted by law, we make no representations or warranties about our Site or our Content, including (without limitation) that:
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they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
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access will be uninterrupted, error-free or free from viruses; or
access will be uninterrupted, error-free or free from viruses; or
access will be uninterrupted, error-free or free from viruses; or
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our Site will be secure; or
our Site will be secure; or
our Site will be secure; or
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any output generated by an AI Feature is accurate, complete, current, unbiased, free from error or fit for any purpose.
any output generated by an AI Feature is accurate, complete, current, unbiased, free from error or fit for any purpose.
any output generated by an AI Feature is accurate, complete, current, unbiased, free from error or fit for any purpose.
You read, use and act on our Site and our Content at your own risk.
You read, use and act on our Site and our Content at your own risk.
Our liability is limited
Our liability is limited
Our liability is limited
To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date and/or your use of, or reliance on, any output generated by an AI Feature.
To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date and/or your use of, or reliance on, any output generated by an AI Feature.
Indemnity
Indemnity
Indemnity
To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
Terminating these terms
Terminating these terms
Terminating these terms
These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
Dealing with a problem
Dealing with a problem
Dealing with a problem
If you would like to give us feedback, please contact us. We appreciate your input. In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.
If you would like to give us feedback, please contact us. We appreciate your input. In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.
If a part of these Terms isn’t right
If a part of these Terms isn’t right
If a part of these Terms isn’t right
If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
Which laws govern these terms of use
Which laws govern these terms of use
Which laws govern these terms of use
Your use of our Site and these Terms are governed by the laws of Queensland, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Queensland, Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Your use of our Site and these Terms are governed by the laws of Queensland, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Queensland, Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.
Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.
For any questions or notices, please contact us at:
For any questions or notices, please contact us at:
Kapiche Pty Ltd (ACN: 162 982 961)
Email: privacy@kapiche.com
Kapiche Pty Ltd (ACN: 162 982 961)
Email: privacy@kapiche.com
For security and compliance information, including our SOC 2 Type II report, visit our Trust Centre at security.kapiche.com.
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Last updated: 20 July 2026
Last updated: 20 July 2026
TABLE OF CONTENTS
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How Teams win with Kapiche
How Teams win with Kapiche
How Teams win with Kapiche
Explore how businesses like yours are cutting costs, boosting satisfaction,
How RAC WA uses Kapiche to understand members and wow stakeholders
With 1.2M members, RAC used Kapiche to analyze feedback fast, uncover key insights, create better products, and save over 11,800 man-hours in the process.
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How Village Roadshow pinpoint the ROI of events with Kapiche
Village Roadshow reduced analysis time from weeks to minutes with Kapiche, converting customer feedback into measurable ROI and data-driven strategic decisions.
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Why Western Sydney University chose Kapiche to improve student experience & increase retention
WSU deployed Kapiche to break through qualitative analysis barriers, layering student insights with operational data to sharpen targeted interactions across the journey.
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How RAC WA uses Kapiche to understand members and wow stakeholders
With 1.2M members, RAC used Kapiche to analyze feedback fast, uncover key insights, create better products, and save over 11,800 man-hours in the process.
Read More
How Village Roadshow pinpoint the ROI of events with Kapiche
Village Roadshow reduced analysis time from weeks to minutes with Kapiche, converting customer feedback into measurable ROI and data-driven strategic decisions.
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Why Schindler chose Kapiche to replace manual coding of NPS surveys
Schindler leveraged Kapiche to replace slow, inconsistent manual analysis with automated insights, pinpointing satisfaction drivers across 400,000 customers in 60+ countries.
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How RAC WA uses Kapiche to understand members and wow stakeholders
With 1.2M members, RAC used Kapiche to analyze feedback fast, uncover key insights, create better products, and save over 11,800 man-hours in the process.
Read More
How Village Roadshow pinpoint the ROI of events with Kapiche
Village Roadshow reduced analysis time from weeks to minutes with Kapiche, converting customer feedback into measurable ROI and data-driven strategic decisions.
Read More
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Get a personalized demo of how AI Enrichments transforms your unstructured conversation data into structured intelligence you can act on.
See every customer signal
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Get a personalized demo of how AI Enrichments transforms your unstructured conversation data into structured intelligence you can act on.
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