Here's how it works across your existing customer platforms.
Kapiche has provided us with the tools and insights to make smarter, more strategic investments in customer satisfaction, driving real business growth as a result.
—Senior Marketing Manager, Reflections Holiday
What I like most about Kapiche is the speed to value. Our team saw results in days vs. weeks and months with other platforms.
—Head of Insights & Research, Australian Big 4 Bank
Our product team used to work in isolation from customer support insights. With Kapiche, they get weekly reports showing exactly what customers are struggling with.
—Chief Product Officer, Healthcare Technology
Predictive Outcomes vs. Advanced Categorization
The decision-making difference: Enterpret provides sophisticated feedback categorization that requires interpretation. Kapiche predicts business outcomes.
Enterpret: Advanced AI categorization and feedback taxonomy requiring manual interpretation for business action
Kapiche: AI enrichment transforms every conversation into predictive intelligence that identifies at-risk customers and flags emerging issues before they impact metrics
Kapiche's predictive capabilities changed how we operate. We identify and resolve issues before they become problems, rather than reacting to quarterly results.
—Chief Customer Officer, SaaS Platform
You're primarily focused on product development and feature prioritization
Your main goal is sophisticated feedback categorization for product teams
You have resources for custom AI model setup and ongoing training
Product development insights meet your strategic intelligence needs
You want complete customer intelligence that drives strategic business outcomes
You need unified insights that align all teams around customer-driven commercial goals
You require predictive intelligence that prevents problems before they impact metrics
You refuse to limit customer intelligence to just product development
