Stop flying blind on your
customer support operations
The missing link between
customer conversations and growth
Get AI-powered estimated CSAT scores for every conversation, QA 100% of interactions and make every agent your best agent with Kapiche's conversation intelligence.
Trusted by top-tier
teams worldwide
Taking CX from 'feel-good fluff'
to hard science and measurable ROI
VoC is broken
VoC is broken
Hidden volume drivers, unreliable CSAT data, agent performance blind spots from tiny QA samples, and unclear coaching needs—no wonder operational efficiency feels impossible.
Let's fix it
Let's fix it
Complete visibility across every conversation with AI that shows you exactly what's driving volume, how your team performs, and how customers really feel.
How Kapiche transforms
your support ops
We've built our AI intelligence engine to make customer conversations actionable for every corner of the business.
✓
Estimate CSAT with AI → Conversations scored instantly
✓
Identify root causes → Surface issues before they spike
✓
Optimize performance → 100% QA coverage, not 3%
How Kapiche transforms your support ops
We've built our AI intelligence engine to make customer conversations actionable for every corner of the business.
✓
Estimate CSAT with AI → Every conversation scored instantly
✓
Identify root causes → Surface issues before they spike
✓
Optimize performance → 100% QA coverage, not 3%
How Kapiche transforms your support ops
We've built our AI intelligence engine to make customer conversations actionable for every corner of the business.
✓
Estimate CSAT with AI → Every conversation scored instantly
✓
Identify root causes → Surface issues before they spike
✓
Optimize performance → 100% QA coverage, not 3%
Customer satisfaction
without the surveys
Get instant satisfaction scores on every conversation — no surveys, no waiting, no bias. The only platform that predicts customer satisfaction from conversation outcomes alone.
Customer satisfaction
without the surveys
Get instant satisfaction scores on every conversation — no surveys, no waiting, no bias. The only platform that predicts customer satisfaction from conversation outcomes alone.
"We take 600+ calls every day, and now I have insights on all of them. This gives us so much more than what we could do with two excellent quality coaches alone. This tool has transformed our entire service model. We're operating with a complete view into every customer interaction."
Director of Support, Insurance Company
"We take 600+ calls every day, and now I have insights on all of them. This gives us so much more than what we could do with two excellent quality coaches alone. This tool has transformed our entire service model. We're operating with a complete view into every customer interaction."
Director of Support, Insurance
The platform built for support ops
The platform built for support ops
Everything you need to run a tight operation, with high performing employees and happy customers.
AI-powered QA on 100% of calls — Move beyond manual sampling to automatic quality scoring across every customer interaction.
AI-powered QA on 100% of calls — Move beyond manual sampling to automatic quality scoring across every customer interaction.
Estimated CSAT on every interaction — Get instant satisfaction scores across 100% of conversations without surveys or agent bias.
Estimated CSAT on every interaction — Get instant satisfaction scores across 100% of conversations without surveys or agent bias.
Root cause analysis to reduce churn — Spot conversation patterns that predict customer risk before traditional metrics catch problems.
Root cause analysis to reduce churn — Spot conversation patterns that predict customer risk before traditional metrics catch problems.
Insights ready for immediate decisions — not generic dashboards. Role-specific intelligence delivered automatically.
Insights ready for immediate decisions — not generic dashboards. Role-specific intelligence delivered automatically.
Why support leaders choose Kapiche
How we stack up against your support stack.
Traditional QA tools
Manual sampling: Covers only 1–3% of data, providing limited insights.
Manual sampling: Covers only 1–3% of data, providing limited insights.
VS.
AI-powered analysis: 100% conversation IQ with real-time alerts when patterns change
AI-powered analysis: 100% conversation intelligence with real-time alerts when patterns change.
Helpdesk analytics
Surface metrics only track ticket volumes and response times, showing only activity levels.
Surface metrics: only track ticket volumes and response times.
VS.
Root cause insights: Why customers reach out and what drives performance across interaction history
Root cause insights: Why customers reach out and what drives performance across interaction history.
Customer satisfaction surveys
Survey dependency relies on 3–5% response rates only, outdated data, and biased results.
Survey dependency: 3-5% response rates, weeks-old data, response bias.
VS.
AI satisfaction prediction: 100% coverage, real-time insights, outcome-based scoring
AI satisfaction prediction: 100% coverage, real-time insights, outcome-based scoring.
Survey platforms
Post-inateraction feedback has low response rates and provides delayed insights.
Post-interaction feedback: Low response rates and provides delayed insights.
VS.
Conversation analysis: Extract insights from every existing interaction with early issue detection
Conversation analysis: 100% coverage with proactive issue identificationwith early issue detection.
Your customer conversations
live everywhere. We bring them all together with integrations like these.
Your customer conversations live everywhere. We bring them all together with these integrations.
Real impact. Unreal results.
See the unreal impact real leaders are having in their organizations.
Issues and volumes reduced
High-Performing Teams
Customer Satisfaction Solved
Issues and volumes reduced
"Kapiche showed us that 34% of our contacts were about the same billing confusion. We fixed the process and saw immediate volume reduction." — Director of Customer Support, SaaS
Company (2.1M customers) "We identified which knowledge base gaps were costing us the most. After updating 5 key articles, related contacts dropped 47%." — Head of Support Operations, E-commerce
34%
of all support contacts traced to one billing confusion
47%
Drop in contacts after updating 5 key knowledge base articles
2.1M
Customers impacted through improved support efficiency
Issues and volumes reduced
High-Performing Teams
Customer Satisfaction Solved
Issues and volumes reduced
"Kapiche showed us that 34% of our contacts were about the same billing confusion. We fixed the process and saw immediate volume reduction." — Director of Customer Support, SaaS
Company (2.1M customers) "We identified which knowledge base gaps were costing us the most. After updating 5 key articles, related contacts dropped 47%." — Head of Support Operations, E-commerce
34%
of all support contacts traced to one billing confusion
47%
Drop in contacts after updating 5 key knowledge base articles
2.1M
Customers impacted through improved support efficiency
Issues and volumes reduced
High-Performing Teams
Customer Satisfaction Solved
Issues and volumes reduced
"Kapiche showed us that 34% of our contacts were about the same billing confusion. We fixed the process and saw immediate volume reduction." — Director of Customer Support, SaaS
"We identified which knowledge base gaps were costing us the most. After updating 5 key articles, related contacts dropped 47%." — Head of Support Operations, E-commerce
34%
of all support contacts traced to one billing confusion
47%
Drop in contacts after updating 5 key knowledge base articles
2.1M
Customers impacted through improved support efficiency
Frequently asked questions
You've got questions? We've got answers.
How does Kapiche integrate with our existing support tools?
How does Kapiche integrate with our existing support tools?
What's the difference between this and our current QA process?
What's the difference between this and our current QA process?
How accurate is the AI analysis compared to human QA?
aHow accurate is the AI analysis compared to human QA?
How accurate is the estimated CSAT compared to actual survey responses?
How accurate is the estimated CSAT compared to actual survey responses?
How quickly will we see results?
How quickly will we see results?
What if our conversation data is sensitive or regulated?
What if our conversation data is sensitive or regulated?
Can we measure ROI from reducing contact volume?
Can we measure ROI from reducing contact volume?
Enterprise-ready for customer support trail-blazers
Enterprise-ready for customer support trail-blazers
SOC 2 certified Enterprise-grade security and compliance
Rapid deployment
Live in a 30 days with zero workflow disruption
Existing tool integration
Works with your
current support stack
Scalable architecture Supports millions of conversations seamlessly
Customer support &
CX leaders Love Kapiche
Customer Support &
CX leaders Love Kapiche
Trusted by Support Leaders Worldwide | G2 High Performer | SOC 2 Certified | Enterprise-Ready Security
Your conversation intelligence toolkit
Your conversation intelligence toolkit
Everything you need to evaluate, implement, and prove conversation intelligence ROI
What is a Customer Experience Platform: Guide to Creating the Best Customer Experience
What is a Customer Experience Platform: Guide to Creating the Best CX
What Is Call Center Analytics: Guide to Understanding and Improving Customer Support
What Is Call Center Analytics: Guide to Understanding and Improving Customer Support
The Death of Random QA: How 100% Call Analysis Became the New Standard for Customer Insights
The Death of Random QA: How 100% Call Analysis Became the New Standard for Customer Insights
The Early Warning System: How Modern Teams Use Support Intelligence to Stay Ahead
The Early Warning System: How Modern Teams Use Support Intelligence to Stay Ahead
How to Automate Customer Service: 7 Ways to Streamline and Scale Your Support Operations
How to Automate Customer Service: 7 Ways to Streamline and Scale Your Support Operations
7 Key Metrics for Measuring Customer Satisfaction: How to Track and Improve CX Performance
7 Key Metrics for Measuring Customer Satisfaction: How to Track and Improve CX Performance
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
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Copyright © 2025 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy