Why choose Kapiche?
VoC 2.0 Is the Future. Survey-Centric VoC Is Dead.
Traditional VoC programs rely on biased survey data and outdated dashboards.
Kapiche gives you the complete picture by analyzing every support conversation, across every customer channel, in real time.
VoC 2.0: The Future of Customer Intelligence
Survey data tells you what customers say. Kapiche shows you what they mean, using the richest source of truth you already have: support conversations.
One leading SaaS company ran 15,000 NPS surveys a year, but handled over 500,000 support conversations annually. That’s real, unfiltered customer feedback… left untapped.
With Kapiche, you can analyze:
Gain visibility into every customer conversation, from surveys to support chats and beyond
Centralize feedback from all your data sources, no matter the format or platform
Let automation do the work. No spreadsheets, tagging, or human coding required
This is VoC 2.0, and it’s how the best companies are transforming experience, efficiency, and growth.
Built for CX and Support — Together
Most tools are built for either customer experience or support. Kapiche is the only platform purpose-built to help both sides win.
CX teams get the “why” behind satisfaction, churn, and NPS.
Support leaders get clear, real-time insights to reduce costs, optimize agents, and improve CSAT.
Executives finally get one source of truth to measure, understand, and improve customer experience.
We don’t trade one off against the other, we help both sides win.
The Only Platform That Turns Feedback Into Business Outcomes — for CX and Support.
Traditional feedback platforms surface trends. Kapiche delivers the insight and action teams need to reduce churn, cut costs, and grow revenue.
Uncover the underlying drivers of support issues and customer frustration before they put renewals at risk.
Expose bottlenecks, cut down on contact rates, and enhance agent effectiveness without increasing your team size.
Respond to what truly drives customer sentiment, not assumptions or stale data.
Leverage insights from omnichannel feedback to power your growth strategy.
Ready to Level Up to VoC 2.0?
Survey fatigue is real. It’s time to tap into what customers are already telling you — and turn feedback into fuel for growth.
