How is Kapiche different than other feedback analytics platforms?
Other text analytics software
INFLEXIBLE CODE FRAMES
You spend weeks setting up code frames and then have to wait additional weeks or months for them to be updated as the business changes.
NO WAY TO DISCOVER EMERGENT THEMES
If the theme isn’t in the code frame, it won’t be identified. You risk new customer issues becoming systemic before they can be managed.
LABORIOUS SET UP AND ONGOING TRAINING
You’ll spend weeks and months setting up code frames that are then required to be updated regularly - an extremely time consuming and laborious process.
WAITING FOR ANSWERS THAT NEVER COME
You wait days or weeks for business analytics teams or external agencies to provide answers to your business questions.
Kapiche text analytics software
SAY GOODBYE TO CODE FRAMES AND DATA TRAINING
Kapiche uncovers themes in your datasets automatically based on the data you upload.
AUTOMATICALLY IDENTIFY EMERGENT THEMES
Discover everything your customers are talking about—even if it isn't already in your framework. True intelligence.
GET UP AND RUNNING IN HOURS
Our AI does the heavy lifting, so you'll be up and running with Kapiche in hours, not weeks or months. That means instant impact to your business.
ANSWER BUSINESS QUESTIONS IN SECONDS
Never wait for answers to your questions again. With Kapiche, start digging into the data right away.
What does this mean for your customer experience?
As new products, services or features are released, or as customer feedback changes, Kapiche’s natural language processing engine automatically identifies them, giving you the knowledge you need to address issues before they become systemic and dramatically impact your customer experience.
It’s time you got more from your voice of customer data.
Be the data hero you always knew you were.