Because VoC 2.0 is the future.
Survey-centric VoC is dead.
VoC 2.0 Is the Future Survey-Centric VoC Is Dead.
Traditional VoC programs rely on biased survey data and outdated dashboards. Kapiche gives you the complete picture across your entire customer stack, by analyzing every customer conversation.
Traditional VoC programs rely on biased survey data and outdated dashboards. Kapiche gives you the complete picture across your entire customer stack, by analyzing every customer conversation.
VoC 2.0: The future of customer intelligence.
Survey data tells you what customers say. Kapiche shows you what they mean, using the richest source of truth you already have: customer conversations.
This is VoC 2.0, and it's how the best
companies are driving their growth.
Survey data tells you what customers say. Kapiche shows you what they mean, using the richest source of truth you already have: customer conversations.
This is VoC 2.0, and it's how the best
companies are driving their growth.
100%
Of conversations turned into intelligence
100%
Analyze across of your customer channel
0%
Effort required. Kapiche does it for you.
100%
QA coverage vs. 1% manual sampling
0%
Guesswork in your million-dollar decisions
Built for CX & Support. Together.
Built for CX &
Support. the Future
Most tools serve either customer experience or support. Kapiche helps you both win—giving CX leaders the “why” behind satisfaction and churn, and support leaders the insights to cut costs and boost CSAT.
One source of truth, built for everyone.
The best customer experiences are built on
customer intelligence, not surveys and gut-feel.
The best customer experiences are built on
customer intelligence, not surveys and gut-feel.
Customer-centric leaders with conversation intelligence programs:
Slash Churn
Spot root causes behind dissatisfaction before they cost renewals.
Slash Churn
Spot root causes behind dissatisfaction before they cost renewals.
Reduce Costs
Lower contact volume and optimize agents—without adding headcount.
Reduce Costs
Lower contact volume and optimize agents—without adding headcount.
Boost CSAT and NPS
Act on real satisfaction drivers, not guesswork.
Boost CSAT & NPS
Act on real satisfaction drivers, not guesswork.
Unlock Hidden Revenue
Turn feedback into intelligence that fuels growth.
Unlock Hidden Revenue
Turn feedback into intelligence that fuels growth.
Trusted by top-tier
teams worldwide
Taking CX from 'feel-good fluff'
to hard science and measurable ROI
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
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Copyright © 2025 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy