Your support team shouldn’t be the last to know when something goes wrong.

Traditional support models wait for the flood of complaints before taking action, leading to frustrated customers, burned-out agents, and soaring cost-to-serve. But it doesn’t have to be this way.

The Early Warning System playbook is your step-by-step guide to transforming support from reactive problem-solving to proactive issue prevention. Learn how to detect emerging customer issues before they escalate, fixing key issues them before they affect satisfaction, loyalty, or your bottom line.

Inside the playbook, you’ll discover:

• Why reactive support is costing your team more than you think

• The four-phase Early Warning System Framework for early issue detection

• How to unify your customer data across channels to get ahead of problems

• What metrics matter most to your CFO, and how to track them

Whether you’re a Head of Support, CX leader, or Operations exec, this guide gives you the blueprint to build a modern, proactive support system that delivers real results.

Get the playbook and start spotting smoke before the fire spreads.