Connect any platform to analyze every customer conversation
Connect any platform to analyze every customer conversations
Connect any platform to analyze every customer conversations
Connect to every platform where customers talk to you. Surveys, support calls, chat, email, social - all transformed into intelligence you can act on and trust and act on.
Connect to every platform where customers talk to you. Surveys, support calls, chat, email, social - all transformed into intelligence you can act on and trust and act on.
Connect to every platform where customers talk to you. Surveys, support calls, chat, email, social - all transformed into intelligence you can act on and trust and act on.
Yes, we analyze surveys.
And every other conversation too.
We normalize the chaos so you can compare apples to apples across every channel.
Surveys (NPS, CSAT, CES) • Support calls • Live chat • Email • SMS • Social media • App reviews
• Google reviews • Community forums • Support tickets • Chatbot transcripts • Voice recordings
Your customer conversations live everywhere. We bring them all together.
Survey Platforms
Support Platform
Communication Channels
Social and reviews
Voice and audio
Yes, we analyze surveys.
And every other conversation too.
We normalize the chaos so you can compare apples to apples across every channel.
Surveys (NPS, CSAT, CES) • Support calls • Live chat • Email • SMS • Social media • App reviews
• Google reviews • Community forums • Support tickets • Chatbot transcripts • Voice recordings
Your customer conversations live everywhere. We bring them all together.
Survey Platforms
Support Platform
Communication Channels
Social and reviews
Voice and audio
Trusted by top-tier
teams worldwide
Trusted by top-tier teams worldwide
Taking CX from 'feel-good fluff'
to hard science and measurable ROI
Trusted by top-tier
teams worldwide
Taking CX from 'feel-good fluff'
to hard science and measurable ROI
Yes, we analyze surveys.
And every other conversation too.
We normalize the chaos so you can compare apples to apples across every channel.
Surveys (NPS, CSAT, CES) • Support calls • Live chat • Email • SMS • Social media • App reviews
• Google reviews • Community forums • Support tickets • Chatbot transcripts • Voice recordings
Your customer conversations live everywhere. We bring them all together.
Survey Platforms
Support Platform
Communication Channels
Social and reviews
Voice and audio
Yes, we analyze surveys.
And every other conversation too.
We normalize the chaos so you can compare apples to apples across every channel.
Surveys (NPS, CSAT, CES) • Support calls • Live chat • Email • SMS • Social media • App reviews
• Google reviews • Community forums • Support tickets • Chatbot transcripts • Voice recordings
Your customer conversations live everywhere. We bring them all together.
Survey Platforms
Support Platform
Communication Channels
Social and reviews
Voice and audio
Yes, we analyze surveys.
And every other conversation too.
We normalize the chaos so you can compare apples to apples across every channel.
Surveys (NPS, CSAT, CES) • Support calls • Live chat • Email • SMS • Social media • App reviews
• Google reviews • Community forums • Support tickets • Chatbot transcripts • Voice recordings
Your customer conversations live everywhere. We bring them all together.
Survey Platforms
Support Platform
Communication Channels
Social and reviews
Voice and audio
The Problem: Fragmented data you can't compare
The same customer problem appears as 'billing confusion' in surveys, 'payment inquiries' in tickets, and 'charge questions' in chat—different descriptions across every channel that you can't compare or analyze together. Most platforms aggregate data without normalizing it, leaving you with more sources but zero ability to answer 'What's really driving this?' with confidence.
The Problem: Fragmented data you can't compare
The same customer problem appears as 'billing confusion' in surveys, 'payment inquiries' in tickets, and 'charge questions' in chat—different descriptions across every channel that you can't compare or analyze together. Most platforms aggregate data without normalizing it, leaving you with more sources but zero ability to answer 'What's really driving this?' with confidence.
The same customer problem appears as 'billing confusion' in surveys, 'payment inquiries' in tickets, and 'charge questions' in chat—different descriptions across every channel that you can't compare or analyze together. Most platforms aggregate data without normalizing it, leaving you with more sources but zero ability to answer 'What's really driving this?' with confidence.
The Problem: Fragmented data you can't compare
Two approaches to customer data
Two approaches to customer data
Two approaches to customer data
Most platforms dump data together and call it unified. That's not intelligence, that's noise.
Losers just aggregate data
Losers just aggregate data
Losers just aggregate data
•
•
Stuck analyzing surveys in isolation, missing 95% of customer reality
Stuck analyzing surveys in isolation, missing 95% of customer reality
Stuck analyzing surveys in isolation, missing 95% of customer reality
•
•
Can't compare survey data to support data because they use different structures
Can't compare survey data to
support data because they use different structures
Can't compare survey data to support data because they use different structures
•
•
Present conflicting reports from sources that don't align
Present conflicting reports from sources that don't align
Present conflicting reports from sources that don't align
Winners compare apples with apples
Winners compare apples with apples
Winners compare apples with apples
✓
✓
✓
Start with surveys, expand to 100% of conversations using the same methodology
Start with surveys, expand to
100% of conversations using
the same methodology
Start with surveys, expand to 100% of conversations using the same methodology
✓
✓
✓
Compare apples to apples across every channel with consistent intelligence
Compare apples to apples across every channel with consistent intelligence
Compare apples to apples across every channel with consistent intelligence
✓
✓
✓
Answer board questions with unified proof across all sources
Answer board questions with
unified proof across all sources
Answer board questions with unified proof across all sources
How our intelligent connection works
How intelligent connection works
How intelligent connection works
Three steps that transform fragmented data into unified intelligence
Three steps that transform fragmented
data into unified intelligence
CONNECT
Zero Blind Spots
Integrate with Kapiche in under 24 hours. Start with your survey platform. Add support calls next week. Connect chat and email when you're ready. Or bring everything at once.
No rip-and-replace. No workflow disruption. We connect to what you already have.
NORMALIZE
The intelligence layer that makes everything comparable
Intelligence delivered where your teams work
ACTIVATE
CONNECT
Zero Blind Spots
Integrate with Kapiche in under 24 hours. Start with your survey platform. Add support calls next week. Connect chat and email when you're ready. Or bring everything at once.
No rip-and-replace. No workflow disruption. We connect to what you already have.
NORMALIZE
The intelligence layer that makes everything comparable
ACT
Intelligence delivered
where your teams work
CONNECT
Zero Blind Spots
Integrate with Kapiche in under 24 hours. Start with your survey platform. Add support calls next week. Connect chat and email when you're ready. Or bring everything at once.
No rip-and-replace. No workflow disruption. We connect to what you already have.
NORMALIZE
The intelligence layer that makes everything comparable
ACTIVATE
Intelligence delivered where your teams work
The proof: what intelligent data connections reveal
The proof: what
intelligent connection reveals
The proof: what intelligent connection reveals
Travel Industry Leader
Financial Services Leader
Higher Education Organization
Financial Services leader
Started with NPS surveys. Added support calls and chat. Normalization revealed 60% of refinancing confusion happened at one specific step that each channel described differently. Fixed it. 23% reduction in customer effort across all channels.
Financial services leader
Higher education Organization
Travel Industry Customer
Financial services leader
Started with NPS surveys. Added support calls and chat. Normalization revealed 60% of refinancing confusion happened at one specific step that each channel described differently. Fixed it. 23% reduction in customer effort across all channels.
Financial services leader
Higher education Organization
Travel Industry Customer
Financial services leader
Started with NPS surveys. Added support calls and chat. Normalization revealed 60% of refinancing confusion happened at one specific step that each channel described differently. Fixed it. 23% reduction in customer effort across all channels.
Start with surveys. Grow to complete intelligence.
Start with surveys.
Grow to complete intelligence.
Start with surveys. Grow to complete intelligence.
The intelligence layer your customer stack has been missing
Connect
Analyze surveys today, support calls tomorrow, everything when you're ready
Connect
Analyze surveys today, support calls tomorrow, everything when you're ready
Connect
Analyze surveys today, support calls tomorrow, everything when you're ready
Analyze
AI enrichment transforms every source into comparable intelligence
Analyze
AI enrichment transforms every source into comparable intelligence
Analyze
AI enrichment transforms every source into comparable intelligence
Act
Insights delivered where your teams already work
Act
Insights delivered where your teams already work
Act
Insights delivered where your teams already work
Grow
Complete customer intelligence your board can trust
Grow
Complete customer intelligence your board can trust
Grow
Complete customer intelligence your board can trust
Enterprise-ready from day one
Enterprise-ready from day one
Enterprise-ready from day one
Security leaders demand SOC 2 Type II • CSA STAR Level 1 • GDPR & CCPA Compliant • Enterprise SSO
Security leaders demand SOC 2 Type II • CSA STAR Level 1 • GDPR & CCPA Compliant • Enterprise SSO
No rip-and-replace • Zero disruption • Pre-built connectors • Dedicated success manager
No rip-and-replace • Zero disruption • Pre-built connectors • Dedicated success manager
Customer Support &
CX leaders Love Kapiche
Trusted by Support Leaders Worldwide | G2 High Performer | SOC 2 Certified | Enterprise-Ready Security
Customer Support
& CX Leaders Love Kapiche
Trusted by Support Leaders Worldwide | G2 High Performer | SOC 2 Certified | Enterprise-Ready Security
Customer Support
& CX Leaders Love Kapiche
Trusted by Support Leaders Worldwide | G2 High Performer | SOC 2 Certified | Enterprise-Ready Security
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations.
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
1.1
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
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Copyright © 2025 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy
Copyright © 2025 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy