Qualtrics + Kapiche
Our Qualtrics integration automatically imports your survey data direct from the source as soon as it arrives.
Manually uploading new survey data is a waste of your time. Save yourself the time and effort and spend it on more valuable analysis work.
Get deep insights from your Qualtrics data.
Do more with your voice of customer data.
Alone, collecting customer feedback will not improve your customer experience. Meaningful change comes from understanding the ‘why’ behind your customer’s responses. Text analytics allows you to dig deep into your customer’s feedback to gain insight into exactly what is required to improve your customer experience.
Bottom up + top down = complete CX strategy
A successful CX program combines strategic and operational approaches. Survey tools like Qualtrics help you manage operational tasks like closing the loop with individual customers. Kapiche's feedback analytics platform helps you analyze and understand your CX at a strategic level so you can make the high-impact changes.
Grow the ROI from your CX.
Combine your Qualtrics data in Kapiche with demographic, behavioral, and spend data from your chosen CRM. You'll see the exact ROI of your CX initiatives and how these initiatives are impacting different customer cohorts.
Get more value and insight from your Qualtrics survey data.
Share the CX love organization-wide.
Insights are only useful if the right people know about them. Get your whole organization onboard your CX journey with customizable dashboards. You can share insights organization-wide, or just with specific teams or employees to implement the required fixes.
1-click integration - no code required.
Integrating Qualtrics with Kapiche is a one-click process. All you need is your Qualtrics API Key!