Transform your VoC program with AI-powered customer feedback analysis
Understanding your customers shouldn't require weeks of manually coding feedback. Kapiche's customer feedback analysis software automatically uncovers the full story behind your data so your team can quickly prioritize activities that move the needle the most.
How it works
Kapiche is a customer feedback analysis tool for teams who want clarity on what’s impacting experience metrics. Connect your feedback from any source, easily analyze the data, and translate insight into confident decision-making.
Save weeks of team time via AI-assisted customer feedback analysis and automatically generated reports. Unlock your team’s potential with unparalleled time to insight.
Know exactly what customer experiences and themes are impacting your satisfaction scores. Confidently communicate CX trends and answer ad-hoc questions to keep the business informed.
Get the full story behind your customer feedback data, always. Understand what's driving your customer's feedback right down to the verbatim level using our customer feedback analysis software.
CONNECT
Connect customer feedback data from anywhere
Get a comprehensive, central view of customer feedback data from any source. Integrate data from customer support, surveys, online reviews, or social media. So no insights fall through the cracks.
UNDERSTAND
Customer feedback analysis, the easy way
Explore high-level feedback themes at a bird's eye view, or deep dive into specific customer feedback areas to understand the trends driving your CX metrics. Eliminate guesswork and complicated excel sheets with AI-powered customer feedback analysis that delivers unparalleled time to insight.
SHARE
Communicate customer insights that drive action
Answer ad-hoc CX related questions in minutes, and share insights with confidence. The Kapiche dashboards and email digests keep everyone informed, with clear summaries that translate insights into action.
What our customers say
Our customers love how Kapiche helps them save time and get better insights.
PRODUCT DEMO
See how it works
Kapiche’s customer feedback analysis platform connects all your data, letting you analyze and share insights with confidence.
Frequently Asked Questions
Explore the Latest Case Studies
Discover how teams are using Kapiche.
Facing an influx of guest feedback, VRTP recognized the need for a new approach to customer insights to enhance and exceed guest experience expectations.
Using Kapiche to analyze extensive member feedback, RACWA has tailored its products and services more effectively and saved 11,856 man-hours in the process.
Nextdoor used Kapiche to transform 600,000 comments into actionable insights, improving user experience, enhancing NPS, and driving focused product development.
