What can we do with Kapiche?

Below are some real-world examples of customers using Kapiche to take their voice of customer program to the next level.

Entertainment
Quantify Guest Experience and ROI via NPS surveys
Retail
Understand drivers of support calls to improve NPS
Retail
Use Amazon reviews to improve products and packaging
Software
Uncover insights to address app improvements using NPS
Financial Services
Get deeper insights into Qualtrics call center feedback
Financial Services
Improve NPS by 10 points using brand and event-based NPS
Postal Service
Understand the exact reason for a 20pt drop in NPS
Kapiche is Feedback analytics software for financial services
Financial Services
Understand Qualtrics text data to drive CX transformation
Software
Uncover customer issues in Zendesk tickets