The customer insights you need to power better business decisions
Customer feedback analysis shouldn’t require complex data and workflows. Kapiche uncovers the full story behind your data so your team can quickly prioritize activities that move the needle the most.
How it works
Kapiche is a customer feedback analysis tool for teams who want clarity on what’s impacting experience metrics. Connect your feedback from any source, easily analyze the data, and translate insight into confident action.
Save weeks of team time through AI-assisted analysis and automatically generated reports. Unlock your team’s potential with unparalleled time to insight.
Know exactly what experiences and themes are impacting your satisfaction scores. Confidently communicate trends and answer ad-hoc questions to keep the business informed.
Get the full story behind your data, always. Explore the connection between emerging themes and individual feedback in just a few clicks.
CONNECT
Connect your data from anywhere
Get a comprehensive, central view of customer data from any source. Integrate data from customer support, surveys, online reviews, or social media. So no insights fall through the cracks.
UNDERSTAND
Analyze any data with ease
Explore high-level feedback themes at a bird's eye view, or deep dive into specific feedback areas to understand the trends driving your customer metrics. Eliminate guesswork and complicated excel sheets with AI-powered data analysis that delivers unparalleled time to insight.
SHARE
Communicate insights that drive action
Answer ad-hoc questions within minutes, and share insights with confidence. Flexible data views and data visualizations showcase themes from across your feedback ecosystem. Keep everyone informed with clear data summaries that translate insights into action.
What our customers say
Our customers love how Kapiche helps them save time and get better insights.
PRODUCT DEMO
See how it works
Kapiche’s customer feedback analysis platform connects all your data, letting you analyze and share insights with confidence.
Frequently Asked Questions
Explore the Latest Case Studies
Discover how teams are using Kapiche.
Facing an influx of guest feedback, VRTP recognized the need for a new approach to customer insights to enhance and exceed guest experience expectations.
Using Kapiche to analyze extensive member feedback, RACWA has tailored its products and services more effectively and saved 11,856 man-hours in the process.
Nextdoor used Kapiche to transform 600,000 comments into actionable insights, improving user experience, enhancing NPS, and driving focused product development.