Uncover actionable insights in your customer data without relying on manual coding or clunky CX platforms that only skim the surface.
What would your VoC program look like if you were no longer hamstrung by CX platforms that only analyze data it has collected? Listen to your customers across any channel and start transforming your retail experience today.
Kapiche simplifies how you unlock your goldmine of open-ended feedback data to attract and retain loyal customers.
The context you crave is no longer buried under basic themes like price, quality, shipping with granular context networks.
Things change fast in retail. Kapiche empowers you to stay ahead of your customers and identify issues before they impact your CX.
Track and monitor the effect of your business decisions on customer satisfaction and buying patterns.
Price too high. Checkout experience sucks. Quickly see the customer issues that need prioritizing and see how fixing these will boost your scores and revenue.
Take the goldmine of data from every channel for a complete picture of your CX. You’re no longer stuck only analyzing the data your CX platform collects.
“Kapiche is an important part of our voice of the customer program. The simple interface and natural language processing engine makes it an essential tool for discovering insights at scale. It’s great for tracking themes and sentiment over time, and importantly, highlighting emergent themes we may not be able to see in sampled data sets. With Kapiche we spend much less time on generating insights and much more time on taking action. ”
ADAM MCWHINNEY, CXO, TEMPLE & WEBSTER
We analyzed 36,860 retail NPS surveys in 1 minute and 19 seconds. (That's over 1 million words 😮). This is what we found.