The North Star Metric and how it can help your business generate long-term sustainable growth by focusing on a single, key metric.

If you're looking for a text analytics solution, this blog is for you. Learn what elements you should be looking for here.

Discover how Kapiche uses its latest features to analyze Skymesh customer reviews, uncovering insights from real feedback on an Australian ISP.

Discover the untapped value of unstructured CX data. Learn how analyzing open-ended responses can revolutionize your customer experience strategy.

What we’re talking about here is unstructured data: words written by real people that don’t follow a pre-defined model, using language riddled with nuances.

Open-ended questions are a fantastic way to reduce the length of a survey and increase response rates, but how do you take 10,000 responses to an open-ended question and understand them in a reasonable amount of time?

How do you efficiently draw actionable insights from a huge pool of CX data?