Streamlining Insights: The Power of Centralized Teams - Insights

There's a clear relationship between culture and customer insights. The advantage of a centralized insights team is it helps infuse customer-centricity into the DNA of your organizational culture. This has positive downstream effects for customer experience and journey design - which ultimately always leads to the same thing, stronger revenue growth and customer retention over the long term.

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Guest: TS Balaji, VP - Experience Design & Customer Experience @ Cox

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