Businesses that excel in the customer experience department are those that focus on designing an experience that elicits a positive emotional response.
With the new features now live, I thought it’d be interesting to use Kapiche to analyze customer review data for Skymesh, an Australian ISP that provides me with my own home internet.
What we’re talking about here is unstructured data: words written by real people that don’t follow a pre-defined model, using language riddled with nuances.