Common NPS mistakes and how to avoid them
Ryan Stuart

Before you file away yet another completed NPS survey, check that you're not making these common mistakes.

blogs
How to use your NPS results effectively
Ryan Stuart

To get the most out of the transition to a customer-centric organisation, it is essential to understand the why behind what your customers are saying about their experiences with your organisation.

blogs
What you’re missing out on by not having a customer analyst
Rhiannon Kastrissios

Discover the untapped potential in customer data. Learn why having a dedicated customer analyst is crucial for unlocking actionable insights.

blogs
Scaling customer empathy with VoC analytics
Ryan Stuart

Discover the power of VoC analytics in scaling customer empathy. Uncover insights, improve CX, and boost business growth with data-driven strategies.

blogs
Understanding Text Analytics Methods
Ryan Stuart

Explore comprehensive insights into text analytics methods. Enhance your understanding of natural language processing techniques for data analysis.

blogs
Why measurement is killing your CX
Ryan Stuart

It's no longer enough to collect customer data. You must do something with it to confidently make CX decisions.

blogs