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voc20-strategic-guide
The VoC 2.0 Playbook: Your Blueprint for Turning Every Customer Conversation into Strategic Intelligence
Ryan Stuart

The VoC 2.0 Playbook reveals how conversation intelligence platforms like Kapiche turn support calls, chats, and emails into strategic advantage. Download free.

playbook and templates
Supports Playbook
The Early Warning System: A Modern Guide to Support Intelligence
Ryan Stuart

Transform support from reactive to proactive. Learn how to detect issues early, reduce costs, and improve CX with the Support Signals Framework.

playbook and templates

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CX Strategy Playbook - Turning Insights into Action
CX Strategy Playbook: Unifying Support and Experience Data
Ryan Stuart

Learn how to bridge the gap between customer insights and impactful CX strategies in this playbook, and see how Kapiche can help in real time.

playbook and templates
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