Survey response rates continue declining as customers face survey fatigue. When only 5-10% of customers respond, organizations make strategic decisions based on small, potentially biased samples that don't represent broader customer populations accurately.
Survey response rates continue declining as customers face survey fatigue. When only 5-10% of customers respond, organizations make strategic decisions based on small, potentially biased samples that don't represent broader customer populations accurately.
The solution lies in analyzing existing conversations rather than increasing survey volume. By leveraging support calls, chat transcripts, and emails, organizations capture insights from 100% of interactions without adding survey burden that drives response rates lower.
The solution lies in analyzing existing conversations rather than increasing survey volume. By leveraging support calls, chat transcripts, and emails, organizations capture insights from 100% of interactions without adding survey burden that drives response rates lower.
