Compare apples with apples, across every agent and every conversation.
Compare apples with apples, across every agent and every conversation.
Compare apples with apples, across every agent and every conversation.
AI Enrichments structure and normalize every conversation into comparable data, unlocking the real-time patterns and predictive signals that surveys never could.
AI Enrichments structure and normalize every conversation into comparable data, unlocking the real-time patterns and predictive signals that surveys never could.
AI Enrichments structure and normalize every conversation into comparable data, unlocking the real-time patterns and predictive signals that surveys never could.
Raw conversations don't tell you anything. Structured intelligence does.
Raw conversations don't tell you anything. Structured intelligence does.
Raw conversations don't tell you anything. Structured intelligence does.
Every day, your customers signal what frustrates them and whether they're about to leave — across thousands of support tickets, chat transcripts, and call recordings. Without a way to structure that data consistently, 95% of the signal stays buried while decisions get made on the 3–5% who fill out surveys.
Every day, your customers signal what frustrates them and whether they're about to leave — across thousands of support tickets, chat transcripts, and call recordings. Without a way to structure that data consistently, 95% of the signal stays buried while decisions get made on the 3–5% who fill out surveys.
Unstructured data can't be compared or actioned
Unstructured data can't be compared or actioned
Unstructured data can't be compared or actioned
Conversations from different channels use different languages, formats, and lengths. Without a consistent methodology, you can't compare chat to calls to surveys - so you can't see the full picture.
Conversations from different channels use different languages, formats, and lengths. Without a consistent methodology, you can't compare chat to calls to surveys - so you can't see the full picture.
Conversations from different channels use different languages, formats, and lengths. Without a consistent methodology, you can't compare chat to calls to surveys - so you can't see the full picture.
Manual tagging is slow and inconsistent
Manual tagging is slow and inconsistent
Manual tagging is slow and inconsistent
Agent-tagged categories reflect what your team notices, not what customers are actually saying - varying by agent, team, and shift before analysis even begins.
Agent-tagged categories reflect what your team notices, not what customers are actually saying - varying by agent, team, and shift before analysis even begins.
Agent-tagged categories reflect what your team notices, not what customers are actually saying - varying by agent, team, and shift before analysis even begins.
Insights arrive too late to prevent problems
Insights arrive too late to prevent problems
Insights arrive too late to prevent problems
When analysis depends on manual review, you're always looking backwards. By the time a trend surfaces, customers have already churned or escalated.
When analysis depends on manual review, you're always looking backwards. By the time a trend surfaces, customers have already churned or escalated.
When analysis depends on manual review, you're always looking backwards. By the time a trend surfaces, customers have already churned or escalated.
AI-powered enrichment in four steps
AI-powered enrichment in four steps
AI-powered enrichment in four steps
From raw conversation to structured, actionable intelligence, automatically.
From raw conversation to structured, actionable intelligence, automatically.
STEP 1
STEP 1
STEP 1
Connect your conversation sources
Connect your conversation sources
Integrates with call, chat, email, and support data across Zendesk, Salesforce, and 50+ platforms.
Connect your conversation sources
Integrates with call, chat, email, survey, and support data across Zendesk, Salesforce, Genesys, Five9, and 50+ platforms.
Integrates with call, chat, email, survey, and support data across Zendesk, Salesforce, Genesys, Five9, and 50+ platforms.
STEP 2
AI enriches
every interaction
Kapiche automatically tags and classifies every conversation, reason for contact, sentiment, escalation risk, satisfaction signal, and more.
STEP 2
STEP 2
AI enriches every interaction
AI enriches every interaction
Kapiche automatically tags and classifies every conversation, reason for contact, sentiment, escalation risk, satisfaction signal, and more.
Kapiche automatically tags and classifies every conversation, reason for contact, sentiment, escalation risk, satisfaction signal, and more.
The same methodology applied to every source means you can finally compare support calls to surveys to chat, apples to apples.
.
The same methodology applied to every source means you can finally compare support calls to surveys to chat, apples to apples.
.
STEP 3
STEP 3
Compare across every channel
Compare across every channel
STEP 4
STEP 4
Act on intelligence, not instinct
Act on intelligence, not instinct
Structured intelligence flows to the right teams in the right format, so everyone acts with confidence.
Structured intelligence flows to the right teams in the right format, so everyone acts with confidence.
STEP 3
Compare across every channel
The same methodology applied to every source means you can finally compare support calls to surveys to chat, apples to apples.
STEP 4
Act on intelligence, not instinct
Structured intelligence flows to the right teams in the right format, so everyone acts with confidence.
From chaos to clarity — across every team
From chaos to clarity — across every team
From chaos to clarity — across every team
For Heads of Customer Experience
For Heads of Customer Support
For
Executives
For Heads of Customer Experience
✓
Understand the true drivers of NPS, CSAT, and churn across 100% of interactions, not just survey respondents
✓
Prove CX investment ROI with conversation data tied directly to business outcomes
✓
Identify emerging issues weeks before they appear in quarterly survey results
Customer proof point: A travel industry customer discovered that each NPS point drives $307,000 in business impact through complete conversation analysis.
SaaS client: Moved from 2% to 100% QA coverage with same team size
For Heads of
Customer Experience
For Heads of Customer Support
For
Executives
For Heads of Customer Experience
✓
Understand the true drivers of NPS, CSAT, and churn across 100% of interactions, not just survey respondents
✓
Prove CX investment ROI with conversation data tied directly to business outcomes
✓
Identify emerging issues weeks before they appear in quarterly survey results
Customer proof point: A travel industry customer discovered that each NPS point drives $307,000 in business impact through complete conversation analysis.
SaaS client: Moved from 2% to 100% QA coverage with same team size
For Heads
of Customer Experience
For Heads
of Customer Support
For
Executives
For Heads of
Customer Experience
✓
Understand the true drivers of NPS, CSAT, and churn across 100% of interactions, not just survey respondents
✓
Prove CX investment ROI with conversation data tied directly to business outcomes
✓
Identify emerging issues weeks before they appear in quarterly survey results
Customer proof point: A travel industry customer discovered that each NPS point drives $307,000 in business impact through complete conversation analysis.
SaaS client: Moved from 2% to 100% QA coverage with same team size
A customer intelligence engine built for complete coverage
A customer intelligence engine built for complete coverage
A customer intelligence engine built for complete coverage
See how AI Enrichments deliver the structure and consistency your analysis has been missing.
Automatic classification at scale
✓
AI classifies every conversation by reason for contact, journey stage, sentiment, and escalation risk
✓
Works across voice, chat, email, and survey data simultaneously
✓
Scales with your conversation volume, no additional headcount required
Consistent methodology across channels
Real-time enrichment
Custom enrichment fields
Predictive signals
Automatic classification at scale
✓
AI classifies every conversation by reason for contact, journey stage, sentiment, and escalation risk
✓
Works across voice, chat, email, and survey data simultaneously
✓
Scales with your conversation volume, no additional headcount required
Consistent methodology across channels
Custom enrichment fields
Real-time enrichment
Predictive signals
Automatic classification at scale
✓
AI classifies every conversation by reason for contact, journey stage, sentiment, and escalation risk
✓
Works across voice, chat, email, and survey data simultaneously
✓
Scales with your conversation volume, no additional headcount required
Consistent methodology across channels
Custom enrichment fields
Real-time enrichment
Predictive signals
Manual tagging vs AI Enrichments
Manual tagging vs AI Enrichments
Manual tagging
vs AI Enrichments
The difference between incomplete data and complete customer intelligence
The difference between incomplete data and complete customer intelligence
Traditional Manual tagging
Traditional Manual tagging
Traditional Manual tagging
•
•
•
Subjective, inconsistent classification
Subjective, inconsistent classification
Subjective, inconsistent classification
•
•
•
Coverage limited by team capacity
Coverage limited by team capacity
Coverage limited by team capacity
•
•
•
Categories reflect team assumptions
Categories reflect team assumptions
Categories reflect team assumptions
•
•
•
Inconsistent across channels
Inconsistent across channels
Inconsistent across channels
•
•
•
Results available days or weeks later
Results available days or weeks later
Results available days or weeks later
•
•
•
Doesn't scale without more headcount
Doesn't scale without more headcount
Doesn't scale without more headcount
Kapiche AI Enrichments
Kapiche AI Enrichments
Kapiche AI Enrichments
✓
✓
✓
Consistent, objective AI classification
Consistent, objective AI classification
Consistent, objective AI classification
✓
✓
✓
100% of conversations enriched automatically
100% of conversations enriched automatically
100% of conversations enriched automatically
✓
✓
✓
Categories reflect actual customer language
Categories reflect actual customer language
Categories reflect actual customer language
✓
✓
✓
Unified methodology across every source
Unified methodology across every source
Unified methodology across every source
✓
✓
✓
Real-time enrichment as conversations happen
Real-time enrichment as conversations happen
Real-time enrichment as conversations happen
✓
✓
✓
Scales automatically with conversation volume
Scales automatically with conversation volume
Scales automatically with conversation volume
"We went from reviewing 5 calls per agent per month to analyzing every single customer interaction. Our coaches now spend their time actually coaching instead of scoring calls. We've identified training gaps we never knew existed, and our agent performance has improved across the board."
Director of Customer Support Operations, Enterprise SaaS Company
I was tired of presenting the same depressing results with no action following. Now I show how we're becoming operationally efficient and smarter. When you can say "we're delivering more insight in less time and here are the results" it's impossible to argue against.
Director of Support, Insurance
I was tired of presenting the same depressing results with no action following. Now I show how we're becoming operationally efficient and smarter. When you can say "we're delivering more insight in less time and here are the results" it's impossible to argue against.
Director of Support, Insurance
Trusted by top-tier
teams worldwide
Trusted by top-tier teams worldwide
Taking CX from 'feel-good fluff'
to hard science and measurable ROI
Trusted by top-tier
teams worldwide
Taking CX from 'feel-good fluff'
to hard science and measurable ROI
Enterprise-grade quality assurance you can rely on
Enterprise-grade quality assurance you can rely on
Enterprise-grade quality
assurance you can rely on
✓
✓
✓
Accurate & consistent
Accurate & consistent
Accurate & consistent
AI enrichment trained on millions of customer conversations, with continuous learning and improvement
AI enrichment trained on millions of customer conversations, with continuous learning and improvement
AI enrichment trained on millions of customer conversations, with continuous learning and improvement
✓
✓
✓
Secure & compliant
Secure & compliant
Secure & compliant
SOC 2 Type II certified, with industry-specific compliance capabilities including HIPAA, PCI, and GDPR
SOC 2 Type II certified, with industry-specific compliance capabilities including HIPAA, PCI, and GDPR
SOC 2 Type II certified, with industry-specific compliance capabilities including HIPAA, PCI, and GDPR
✓
✓
✓
Fast to deploy
Fast to deploy
Fast to deploy
Connect your existing conversation sources and start enriching data within days, not months
Connect your existing conversation sources and start enriching data within days, not months
Connect your existing conversation sources and start enriching data within days, not months
Frequently asked questions
Frequently asked questions
Frequently asked questions
You've got questions? We've got answers.
How is AI Enrichments different from standard AI tagging or sentiment analysis?
How is AI Enrichments different from standard AI tagging or sentiment analysis?
How is AI Enrichments different from standard AI tagging or sentiment analysis?
Can I define my own enrichment categories?
Can I define my own enrichment categories?
Can I define my own enrichment categories?
How accurate is AI enrichment compared to manual tagging?
How accurate is AI enrichment compared to manual tagging?
How accurate is AI enrichment compared to manual tagging?
Do I need to replace my existing tools?
Do I need to replace my existing tools?
Do I need to replace my existing tools?
How quickly will I see enriched data?
How quickly will I see enriched data?
How quickly will I see enriched data?
What conversation types does AI Enrichments support?
What conversation types does AI Enrichments support?
What conversation types does AI Enrichments support?
AI Enrichments works even better with these features
AI Enrichments works even better with these features
AI Enrichments works even better with these features
Agent QA
Agent QA
Agent QA
Use enriched conversation data to automatically score every agent interaction — not just the 1% your QA team has time to review.
Use enriched conversation data to automatically score every agent interaction — not just the 1% your QA team has time to review.
Use enriched conversation data to automatically score every agent interaction — not just the 1% your QA team has time to review.
AI Themes
Surface the patterns and trends driving satisfaction, churn, and escalation — automatically, across every enriched conversation.
Surface the patterns and trends driving satisfaction, churn, and escalation — automatically, across every enriched conversation.
Insights power coaching, guide team training, and shape workforce strategy—helping support leaders prove how better agent performance drives satisfaction and retention.
Smart reports
Smart reports
Smart reports
Turn enriched intelligence into board-ready summaries that connect conversation data directly to business outcomes.
Turn enriched intelligence into board-ready summaries that connect conversation data directly to business outcomes.
Turn enriched intelligence into board-ready summaries that connect conversation data directly to business outcomes.
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations.
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
The customer intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
The customer intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
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Copyright © 2026 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy
Copyright © 2026 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy
Copyright © 2026 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy