Feedback analytics to power better business decisions.
Kapiche centralizes customer feedback from anywhere to help CX decision-makers better understand feedback at scale, delivering instant insights and the confidence to power better business decisions.
Join the feedback analytics revolution
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See Kapiche in action.
How it works
Know exactly what your customers are talking about, and what’s impacting your VoC metrics. No more training the system on what to look for. Kapiche customer feedback analytics is always on and listening, monitoring customer themes as they evolve and automatically notifying your team when emerging trends need attention.
Connect data from any source, including surveys, support center tickets and chat, product reviews, and social media, for a comprehensive 360-degree view of your customers.
Save your team weeks and months using AI-assisted analysis. You can eliminate the need for complicated Excel sheets and the hundreds of hours spent building frameworks and coding feedback responses.
Get direct insights into exactly what’s impacting CX metrics, so you can confidently prioritize activities that move the needle the most.
CONNECT
Finally, a single source for your customer intelligence
Connect all of your customer feedback into one central place for a true picture of what’s going on with your customers across the entire customer journey. Kapiche connects to surveys, customer support calls, emails and chats, social media, and 3rd party product reviews.
UNDERSTAND
Get insights that drive strategic business decisions and growth
AI-powered Auto Themes generate automatic frameworks from your datasets, and deliver insights 30x faster. Replace prescriptive analysis with bottom-up discovery for a much deeper understanding of customer feedback, to boost decision-making power.
SHARE
Empower the right people at the right time with insights that move the needle
Give your stakeholders quick access to the insights that matter most, with email digests and alerts for unexpected changes. Easily answer ad-hoc questions and confidently communicate the factors driving your most important CX metrics.
#1 Feedback Analytics Software in Australia
Insights & VoC trailblazers love Kapiche. See what they’re saying below.
Unlock the Power of Feedback Analytics for Every Team
Kapiche's AI-powered analytics platform delivers deep insights from any customer conversation, empowering your teams to make data-driven decisions that enhance customer experiences and drive business growth.
- PRODUCT TEAMS
- SUPPORT TEAMS
Grow your CX intelligence. Tear down feedback silos.
Centralize customer feedback data with Kapiche. Streamline your operations. Unlock hidden insights in your customer conversations.
ENTERPRISE-READY
Powering better business decisions for enterprise organizations
Kapiche feedback analytics is an enterprise-ready platform that can be deployed in a day. We protect your data with SOC 2 and CSA certifications for maximum security.
Our customers love the power of Kapiche to uncover accurate insights in their VoC data, fast.
Get better insights than you've ever had before.
