Kapiche for Customer Experience
Complete confidence in your CX strategy
Improve visibility over customer issues, have confidence that the CX decisions you are making are the right ones and increase ROI from your CX initiatives.
Jin L | Former Head of Digital Products at Potentiate
Get more from your VoC data.
Our customer feedback analytics platform gives you the answers you need to make the most impactful CX decisions. In minutes.
Customer Experience teams use Kapiche to:
Gain visibility over customer experience strategy performance
Track how voice of customer and CX initiatives trend over time
Validate gut-feel on what’s affecting your CX with customer feedback analytics
Prove the ROI of CX programs
Have confidence that the decisions being made are the right ones
Know you're making the right decisions.
Think you know what's affecting your CX program but not quite sure? Validate your gut feel with deep customer experience insights that really move the needle on your CX strategy.
Prioritize the most important customer issues.
Use data to pinpoint the exact ROI of your CX initiatives to help you prioritize and fix the important issues affecting your customer base.
Rely on customer experience insights that are actually insightful.
Uncover emergent issues quickly and address them before they have a chance to affect your organization's customer retention, revenue or growth.
See customer issues in seconds.
Use customer experience analysis to uncover the customer issues having the biggest impact on your CX program and measure the exact ROI of your CX initiatives.
Track how customer issues trend over time.
Measure the impact of your organization's decisions on customer satisfaction and see how customer experience feedback changes as you address customer issues.
See emergent themes as they happen.
Customer experience tools have previously made new and emergent issues difficult to track - until now. Feel confident that you're seeing all customer issues, even the ones you weren't aware of!
Organization-wide CX focus
Gather organization-wide support for your CX program using customizable dashboards that empower teams to monitor and tweak strategy to improve CX metrics.
Integrations for true customer intelligence.
Combine customer intelligence data from multiple data sources, including demographic, behavioral, spend, and CX data from CRMs, survey tools, and cloud storage providers for richer customer understanding.
Instant insights to create a great CX.
Respond to customer needs in real-time.