See what’s going wrong for your customers at scale with text analytics

An alternative to manual coding, offshoring (or ignoring) your customer feedback data

Make strategic, data-driven CX decisions.

Make strategic, data-driven CX decisions.

Get deeper insights into what’s driving customer satisfaction, validate your gut feel on what's affecting your customers and tweak your customer strategy accordingly.

Reduce the burden on your support teams

Learn how your customers use your products, website, and support channels to improve customer experience across the entire customer journey, and make data-based decisions that reduce burden on customer support, by solving issues for customers before they develop into systemic issues.

Track issues & trends over time

Measure the impact of your business decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products and services.

Customizable dashboards to share the CX love

Get your whole organization onboard your customer journey with customizable dashboards, and share insights organization-wide or just with specific teams or employees to implement the required fixes.

Pinpoint insights to improve customer support, faster and easier than ever

What used to take you weeks will now take just minutes. That means you’ll have more time to be the data hero you always knew you were.

Insights in minutes, not weeks. No kidding

Quickly and accurately analyze 1,000s of surveys in seconds and uncovers insights in your text data with no manual coding, or frameworks or ongoing training required.

Trust the quality of your analysis output

Traditional methods produce basic, high-level insights but give little context into what’s actually causing your CX results. Using the power of AI, you’ll have complete confidence in your analyses and your ability to accurately answer strategic business questions in minutes.

Spot things you didn’t even know to look for

Automatically spot emergent customer issues as new products or features are released, or as customer feedback changes… before they become systemic.

It’s time you got more from your voice of customer data

Be the data hero you always knew you were.

Get a demo