Make strategic, data-driven decisions to help your customers succeed.
Make data-based decisions that reduce burden on customer support, by solving issues for customers before they develop into systemic issues.
Learn how your customers use your products, website, and support channels to improve their experience and increase retention at each point of your customer's journey.
Measure the impact of product decisions on customer satisfaction and see how feedback changes as you address customer concerns or introduce new products and features.
Share insights with product, engineering or any other department to build awareness and support for the changes you need to improve CX.
Manually tagging customer support responses as they come in is time-consuming and bound by human-bias. Not to mention painful. Kapiche is a new technology that solves these problems.
Quickly and accurately analyze 1,000s of surveys in seconds and uncovers insights in your text data with no manual tagging, code frames or ongoing data training required.
Traditional methods produce basic, high-level insights but give little context into what’s actually causing your customers concern. Using the power of AI, you’ll have complete confidence in your analyses and the ability to accurately answer strategic business questions in minutes.
Automatically spot emergent customer issues as new products or features are released, or as customer feedback changes… before they become systemic.
Be the data hero you always knew you were.