Deeply understand student feedback from any channel to improve student experience, increase retention & drive revenue.
Gain visibility over how student strategy is performing
Track how student opinion and sentiment trend over time
Drill down to specific schools, courses or units to identify and address issues
Increase retention, improve learning outcomes and drive revenue
Have confidence that the decisions being made are the right ones
What used to take you weeks will now take just minutes. That means you’ll have more time to be the data hero you always knew you were.
Understand student feedback and drill down to specific schools, courses or units to identify and address areas of improvement.
Empower course co-ordinators, heads of school and the ELT with deep, actionable insights into student satisfaction and experience.
Use real data to inform and plan 5-year strategy projects, using student and teacher feedback from every area of the university.
Understand online chat conversations between students & teachers to add another dimension to your experience strategy.
“22% of undergraduate students considered early departure from university due to their expectations not been met.”
STUDENT EXPERIENCE SURVEY: NATIONAL REPORT 2018
Understand your students with confidence.
See what's impacting your customers and measure the exact ROI of your CX initiatives.
Measure the impact of your strategic decisions on student satisfaction and retention.
See emergent student issues as they happen, not just the topics you already know about.
Get your whole university onboard your voice of student journey with customizable dashboards, to share insights university-wide or just with specific teams or employees to implement the required changes.
Prevent data silos and empower your business to make laser-focused business decisions with Kapiche integrations. Kapiche allows you to connect multiple data sources for deeper customer analysis, including demographic, behavioural, spend and CX data from CRMs, survey tools and cloud storage providers.
Be the data hero you always knew you were.See a live demo