Use Cases

Real-world examples of Kapiche customers taking their VoC program to the next level

Financial Services

Get deeper insights into Qualtrics call centre feedback

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Entertainment

Quantify Guest Experience and ROI via NPS surveys

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Retail

Understand drivers of support calls to improve NPS

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Retail

Use Amazon reviews to improve products and packaging

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Software

Uncover insights to address app improvements using NPS

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Financial Services

Improve NPS by 10 points using brand and event-based NPS

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Postal Service

Understand the exact reason for a 20pt drop in NPS

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Financial Services

Understand Qualtrics text data to drive CX transformation

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Software

Uncover customer issues in ZenDesk tickets

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