What can we do with Kapiche?

Below are some real-world examples of customers using Kapiche to take their voice of customer program to the next level.

Entertainment

Quantify Guest Experience and ROI via NPS surveys

Retail

Understand drivers of support calls to improve NPS

Retail

Use Amazon reviews to improve products and packaging

Software

Uncover insights to address app improvements using NPS

Financial Services

Get deeper insights into Qualtrics call center feedback

Financial Services

Improve NPS by 10 points using brand and event-based NPS

Postal Service

Understand the exact reason for a 20pt drop in NPS

Kapiche is Feedback analytics software for financial services
Financial Services

Understand Qualtrics text data to drive CX transformation

Software

Uncover customer issues in Zendesk tickets