The Great CX vs. Ops Debate: Can You Have Efficiency and Great CX?
CX leaders want frictionless experiences....
Ops leaders want efficiency and productivity.....
And too often, these teams end up working against each other instead of together.
The result? Frustrated customers, overwhelmed employees, and missed opportunities.
But what if that whole ‘CX vs. Ops’ battle is just a myth?
The truth is, operational efficiency and great customer experience aren’t opposing forces—they’re two sides of the same coin.
Yet, in most organizations, CX and Ops run in silos:
👎 Different goals.
👎 Different metrics.
👎 Little collaboration.
And that’s where things start to break down.
So, how do you fix it?
In the latest insalment of Insightful leaders virtual series, Ryan Stuart and Richard Hawker are breaking down what’s really causing the CX-Operations divide—and more importantly, how to bridge it.
What you'll learn:
Why CX and Ops often feel at odds (and the real cost of that misalignment).
The biggest myths about efficiency vs. experience and why you don’t have to choose.
Tactical steps to align these teams and create a win-win for your business.
If you’re tired of the friction, the bottlenecks, and the same old arguments, this conversation is for you!
Watch the webinar and learn how to bring CX and Ops together—once and for all.
