Must-have features for feedback analytics software
Ryan Stuart

Evaluating feedback analytics software? Discover essential features for your tool, and learn how AI-driven tools can help uncover insights and boost ROI.

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What is Customer Insights?
Ryan Stuart

If you've ever worked in a customer-facing role, you probably have some knee-jerk reaction to hearing the phrase, "The customer is always right."

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The limitations of NPS
Ryan Stuart

Net Promoter Score (NPS) is often touted as a measure of customer loyalty. But does NPS actually do all it’s claimed to do?

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What is Feedback Analytics?
Ryan Stuart

Learn how feedback analytics can help you transform customer feedback data into actionable insights that drive smarter business strategies.

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How to get started creating killer insights reports
Tami Titheridge

Craft compelling insights reports with our top 5 tips for VoC analysts and leaders. Enhance engagement, humanize data, and deliver actionable insights.

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The context behind your NPS is key to your CX success
Rhiannon Kastrissios

Discover why understanding the context behind your NPS is crucial for CX success. Gain insights from Salesforce's Karen Mangia and Kapiche's Ryan Stuart.

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The Key to a Successful Customer Insights Program? Wisdom
Ryan Stuart

Discover the power of wisdom in your customer insights program. Learn how to adapt the DIKW pyramid for success and drive real-world outcomes.

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