Customer Stories

Hear how our customers are using Kapiche to improve customer insights and analytics and drive organizational goals.

Why Western Sydney University chose Kapiche to help improve student experience & retention

With a wealth of qualitative data collected via the national Student Experience Survey, WSU were looking for a way to uncover insights that would lead to improved student experience and the ability to influence student success, completion rates and funding.

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How Kapiche helps American Journal Experts listen to the voice of the customer

As their competition and customer base grew, American Journal Experts needed actionable insights that would help improve their current services whilst identifying viable new areas to move into.

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Why Schindler chose Kapiche to replace manual coding of NPS surveys

After struggling to identify key drivers of customer satisfaction using manual categorization, Schindler were looking for a new technology to help positively impact their CX strategy at a global level.

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It’s time you got more from your voice of customer data

Improve customer satisfaction, drive revenue and hit your organizational goals.

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