Contextual customer insights without manual coding.

In highly-regulated, competitive environments, financial services must rely on actionable insights to understand key drivers of customer spend and loyalty and improve advocacy.

"I can sit around the boardroom table and talk with confidence around what’s driving the customer experience. And no longer am I just talking about the score, I am talking about what matters to the customer and what matters to nib and Kapiche has been able to unlock that for us."
Matt Paterson | Group Chief Operations Officer @ nib
Watch nib's customer story video

Uncover key drivers of satisfaction and loyalty.

Remove the need for manual coding and improve the quality of insights from CX platforms like Medallia, InMoment, and Qualtrics.

Get the deep customer context you need.

Understand the context behind basic categories like "fees" or "policy" to pinpoint exactly what about these topics your customers care about.

Eliminate time setting up and training.

Analyze new data sets without any manual setup or ongoing model training and get quick answers to critical business questions.

See how Kapiche works

We analyzed 1,056 NPS surveys for a bank in 1 minute and 11 seconds. This is what we found:

Plug the text analytics gap that CX platforms leave to drive satisfaction and loyalty.

Transform your customer’s experience online or in-branch with actionable insights uncovered using a next-gen insights tool.

Quantify the exact impact issues are having.

Identify exactly what drivers are impacting your CX metrics and understand how fixing these will improve your CX scores and boost revenue.

Spot emergent trends quickly and easily.

Use unsupervised machine learning to spot the unknown unknowns, before they impact your CX and eventually, your bottom line.

Combine data sources for even richer insights.

Uncover deep, actionable insights across multiple data sources including NPS, CSAT, reviews, social, complaints, and contact center.

It’s time you got more from your voice of customer data.

Be the data hero you always knew you were.