Episode #1: Communicating the value of CX & Insights with effective storytelling
Ryan Stuart

In our first Insightful Leaders episode, we chat to Sergio Rossini about how effective storytelling helps insights and CX teams communicate the value of VOC programs to non analytical decision makers.

podcasts
6 key attributes of an actionable insight for customer insights
Rhiannon Kastrissios

Instead of collecting data solely for the sake of having it, organizations need to create connections between data and their business goals.

blogs
Insights 360: Unlocking post-COVID business growth with a 360-degree view of the customer experience
Rhiannon Kastrissios

To unlock business growth in the post-COVID era, businesses must find ways to develop a 360-view of the customer experience so that they can better analyze, understand, and act on customer intelligence.

blogs
How to measure the ROI of your Customer Insights program
Andrew Maher

“The revenue impact from a 10% improvement in a company’s customer experience score can translate into more than $1 billion.” - Forrester

blogs
Andrew Maher

How do you foster a customer-centric culture that sets you apart from your competitors and sets you up for long-term success? We’ve found the most successful organizations have four key strategies that they focused on in their journey to customer-first greatness... This is how they do it!

playbooks
Rhiannon Kastrissios

Knowing what action needs to be taken to improve customer experience is the best way to grow revenue over the long term. Without a world class customer insights team however, that job is much harder.

playbooks
The 8 best sentiment analysis tools for your business
Rhiannon Kastrissios

Researching sentiment analysis tools? Look no further than this handy round up of 8 of the best tools on the market.

blogs