Why is qualitative customer data from multiple sources so important?
Rhiannon Kastrissios

Your customer insights team should combine qualitative and quantitative data to gain a holistic understanding of the ‘why’ behind customer feedback. Here are a few suggestions....

blogs
Negative Customer Feedback is Your Golden Ticket to Deeper Customer Insights
Andrew Maher

Let’s be real here - if customers hate their experience with your organization, ignoring those issues is not going to improve it. Here's how to use these negative reviews to your advantage.

blogs
How to leverage customer insights to retain customers in the banking industry
Ryan Stuart

Ask this question to members of your company: How much value does customer insight and experience bring to your business? If this question can't be answered, it's time to read on!

blogs
Episode #3: Transforming customer insights into innovative CX initiatives with Rod Netterfield
Ryan Stuart

Our guest for today's episode is Rod Netterfield, a CX leader who believes design thinking is the secret sauce for transforming your customer insights into innovative CX initiatives. Check out the episode now!

podcasts
NPS customer feedback strategy - operational vs. strategic approaches
Ryan Stuart

If you are truly focused on improving your organization's CX, it’s important to understand the two approaches to NPS, and how these impact your ability to respond to customers and improve your organization's CX.

blogs
4 ways to get the most out of qualitative data
Ryan Stuart

This is how to find those elusive actionable insights to drive change and grow your business. Until then – it’ll just be numbers in a vacuum.

blogs
Episode #2: Using data and insights to drive change and strengthen commercial outcomes with Karen Wynn
Ryan Stuart

Our guest for today's episode is Karen Wynn. Karen is a senior customer-centric leader with 20 years experience. She chats to us about using data and insights to drive change, strengthen commercial outcomes and deliver value to members.

podcasts