If you've ever worked in a customer-facing role, you probably have some knee-jerk reaction to hearing the phrase, "The customer is always right."

Net Promoter Score (NPS) is often touted as a measure of customer loyalty. But does NPS actually do all it’s claimed to do?

Craft compelling insights reports with our top 5 tips for VoC analysts and leaders. Enhance engagement, humanize data, and deliver actionable insights.

Discover why understanding the context behind your NPS is crucial for CX success. Gain insights from Salesforce's Karen Mangia and Kapiche's Ryan Stuart.

Discover the power of wisdom in your customer insights program. Learn how to adapt the DIKW pyramid for success and drive real-world outcomes.

Learn the keys to understanding customer behavior with Colin Shaw. Dive deep into 10 essential drivers for CX success

Discover expert insights on scaling CX at high-growth tech firms. Learn from Guneet Singh's strategies for seamless customer experiences.