Speak the language: How insights leaders can get the ears of the C-suite
Ryan Stuart

Around 15% of Insights leaders mention gaining senior management buy-in as the biggest challenge they face when building the ultimate customer experience. Learning to speak the language of C-Suite can help with this.

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From the tower to the trenches: Closing the gap between C-suite and customer
Rhiannon Kastrissios

At a point in a businesses lifecycle, the gap between the C-Suite and the customer slowly widens. Decisions are made on assumptions rather than facts, and CX scores plummet. This is how to combat that.

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Ryan Stuart

This is an article I wrote for the March — April issue of Research News Magazine on behalf of Kapiche.

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What does customer happiness even look like?
Rhiannon Kastrissios

Businesses that excel in the customer experience department are those that focus on designing an experience that elicits a positive emotional response.

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How to discover your organization's North Star Metric
Ryan Stuart

The North Star Metric works to determine the single most important metric to your company’s growth. Every tactic or strategy you develop should, therefore, be designed to improve your North Star Metric.

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The happiness ingredient missing from your north star metric
Rhiannon Kastrissios

The North Star Metric and how it can help your business generate long-term sustainable growth by focusing on a single, key metric.

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4 key requirements for an effective text analytics solution
Ryan Stuart

If you're looking for a text analytics solution, this blog is for you. Learn what elements you should be looking for here.

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