Episode #1: Communicating the value of CX & Insights with effective storytelling
Ryan Stuart

In our first Insightful Leaders episode, we chat to Sergio Rossini about how effective storytelling helps insights and CX teams communicate the value of VOC programs to non analytical decision makers.

podcasts
6 key attributes of an actionable insight for customer insights
Rhiannon Kastrissios

Instead of collecting data solely for the sake of having it, organizations need to create connections between data and their business goals.

blogs
Insights 360: Unlocking post-COVID business growth with a 360-degree view of the customer experience
Rhiannon Kastrissios

To unlock business growth in the post-COVID era, businesses must find ways to develop a 360-view of the customer experience so that they can better analyze, understand, and act on customer intelligence.

blogs
How to measure the ROI of your Customer Insights program
Andrew Maher

Do you know how to measure ROI for your VoC program? Here's our guide on how to set up and track the effectiveness of your CX or VoC programs.

blogs
Andrew Maher

Learn from CX leaders 4 essential customer-first strategies to elevate your success. Dive into these proven tactics now.

playbooks
Rhiannon Kastrissios

Learn to construct a robust customer insight engine with our playbook. Elevate your CX strategies from inception to implementation effectively.

playbooks
The 8 best sentiment analysis tools for your business
Rhiannon Kastrissios

Researching sentiment analysis tools? Look no further than this handy round up of 8 of the best tools on the market.

blogs