What metrics do CX leaders measure to keep on track? (feat. Hubspot, Biteable and more)
Ryan Stuart

We asked CX experts from leading SaaS teams to provide insights on how they manage CX data analysis, and how they use the insights once they have them!

blogs
7 top tools for sending surveys (and why you might not need a full turnkey system to understand customer feedback)
Ryan Stuart

Collecting customer feedback using surveys gives you strategic insights and ideas that you may have never thought about before to help you grow your business and succeed against your competitors.

blogs
Rhiannon Kastrissios

Meaningful CX change comes from truly understanding the ‘why’ behind your customer’s responses - not guessing and gut-feel. Download this eBook if you're ready to extract the gold from your customer feedback surveys and turn CX data into revenue.

playbooks
Ryan Stuart

In this eBook, we break down the must-have NPS strategies to set your organization up for CX success; happier customers, increased revenue and growth well beyond your competitors.

playbooks
How to find actionable insights in your NPS text data
Ryan Stuart

Ignoring text responses generated from CX surveys can seem like the easiest option. But doing so means you lose valuable context needed to take your CX to new heights.

blogs
What is an actionable insight?
Ryan Stuart

In this highly anticipated blog, we set out exactly what an actionable insight looks like and the 4 step process to find these elusive creatures.

blogs
Why you need to analyze your customer feedback data
Ryan Stuart

Collecting feedback is not enough to spot gaps in your service or catch potential deal-breakers in product offerings. This is how you can dig into your feedback for the most valuable and actionable insights.

blogs