David is a senior CX & Insights leader committed to driving meaningful change across organizations by focusing on uncovering actionable customer insights.
Your customer insights team should combine qualitative and quantitative data to gain a holistic understanding of the ‘why’ behind customer feedback. Here are a few suggestions....
Learn why negative customer feedback is your secret weapon for improving CX. Discover how to leverage criticism for deeper customer insights and business growth.
Our guest for today's episode is Rod Netterfield, a CX leader who believes design thinking is the secret sauce for transforming your customer insights into innovative CX initiatives. Check out the episode now!
If you are truly focused on improving your organization's CX, it’s important to understand the two approaches to NPS, and how these impact your ability to respond to customers and improve your organization's CX.
