Customer Insights Webinar Series
Rhiannon Kastrissios

How do we ensure an accurate voice of customer program when response rates continue to plummet? Explore the evolving landscape of VoC programs in 2024 and learn practical strategies to navigate declining response rates and maintain valuable customer connections.

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Ryan Stuart

Explore 20 Voice of Customer examples from top brands like Starbucks, Apple, and more. Learn how they collect and use VoC data to improve customer satisfaction.

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Voice of customer examples
Ryan Stuart

Discover the top 10 Voice of Customer tools for insights and improved customer experiences. Compare features and benefits to choose the best for your needs.

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How To Measure Customer Service
Ryan Stuart

Discover the top 11 metrics for measuring customer service effectively. From CSAT to NPS and beyond, optimize your strategies to delight customers with Kapiche.

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Qualitative data coding
Ryan Stuart

Unlock the potential of qualitative data with our comprehensive guide on the best analysis methods. Learn to effectively code and transform customer insights into actionable strategies with our expert tips on data collection, analysis types, and coding methods tailored to specific research goals

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Customer Experience Dashboards
Ryan Stuart

Create impactful CX dashboards, centralize metrics, and align strategies for business success. Explore examples & practical tips in this comprehensive guide.

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What Is Customer Sentiment
Ryan Stuart

Discover the power of customer sentiment and its pivotal role for in business. Here's a guide on how to track and measure insights for transformative outcomes!

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