Unlocking value from customer feedback analysis
Rhiannon Kastrissios

What's customer feedback analysis? How can you unlock value from it? And how should you use it to drive action? In this blog, we’ll cover all that and much more.

When to use sentiment analysis to measure customer experience (and how to do it right)
Ryan Stuart

Sentiment analysis can unlock a world of color and context about how customers view your business. But how can you know if you're doing it right?

Turning survey data into insights
Ryan Stuart

Maybe you're just starting to use surveys. Or maybe you're sitting on a bunch of customer survey data you need to start analyzing. Either way, read this guide to learn about the purpose and value of different types of survey questions and how you can analyze survey data to generate insights.

Must-have features for feedback analytics software
Ryan Stuart

Evaluating customer feedback analytics platforms? We've put together a summary of the must-have features you should be looking for in order to get the most bang for your buck.

What is Customer Insights?
Ryan Stuart

If you've ever worked in a customer-facing role, you probably have some knee-jerk reaction to hearing the phrase, "The customer is always right."

The limitations of NPS
Ryan Stuart

Net Promoter Score (NPS) is often touted as a measure of customer loyalty. But does NPS actually do all it’s claimed to do?

What is Feedback Analytics?
Ryan Stuart

Your business needs strong feedback analytics to get great insights about your customers. We've put together a helpful guide to get you started.