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Discover how Deborah Walker transformed Michaels' Voice of the Customer (VoC) program. Learn to revamp your VoC strategy, build a strong customer community, and integrate insights into your business. Gain expert tips from Deborah's 25+ years of experience in customer insights.

Avoid common survey biases with our guide. Learn key biases and how to design surveys that yield accurate, actionable data, and improve your insights today.

Unlock deeper customer insights with our guide on inductive coding. Discover how to analyze feedback effectively and how Kapiche streamlines the process.

Unlock customer insights with sentiment analysis in 2024. Learn how to turn unstructured data into actionable strategies for improved customer experiences.